•Enhances colleagues’ understanding and appreciation of a diverse customer base
•Monitors the external environment to identify long-term implications of change, e.g., the market or customer behavior
Tactical Taylor behaviors
•Does not approach issues with a customer-first mindset
•Does not truly listen to her customers’ and colleagues’ needs
•Reacts instinctively and jumps on a quick solution
•Fail to recognize opportunities and the potential impact on the customer
•Not taking time for customer and stakeholder contact
•Assume that all customers’ and stakeholders’ needs are the same and/or cannot change
3.Develop and lead engaged and committed teams. Build a highly engaged and committed team. Leverage the skills and commitment of your team to accomplish stretch goals and objectives. Build and leverage your talent base by seeking out high performers, helping others develop and grow, rewarding high achievement, and supporting diversity of thought and perspective. Make your teams the most desirable place to work in the company.
Strategic Sam behaviors
•Holds self and others accountable for developing people
•Identifies and develops talent pools that reflect workforce demographics and business needs
•Creates an environment that retains talented people by addressing critical workplace issues, e.g., career development, work environment, and life balance
•Leverages diversity to drive superior performance
•Ensures that she and her direct reports have clear, specific performance objectives in writing
Tactical Taylor behaviors
•Overemphasizes proving oneself and fails to give credit to others
•Fails to give others constructive performance feedback
•Does not let go of tasks that should be accomplished by others
•Does not apply consistent criteria and standards when making decisions about the people on her team
4.Lead through influence. Positively influence others and collaborate in ways that inspire others to take action and/or change their perspectives.
Strategic Sam behaviors
•Creates new and uses existing coalitions to achieve organizational results
•Builds a broad base of support and influences key internal and external leaders
•Ensures leaders are motivating their employees with minimal reliance on authority
•Inspires passion and excitement in others by appealing to their values and goals
•Hires the best people who are motivated to support the vision
Tactical Taylor behaviors
•Often fails to get support for ideas and projects
•Fails to energize others
•Does not make others feel as though their point of view has been heard
•Is only able to get things accomplished through a directive leadership style
•Hires people who can be micromanaged so they will produce more work
5.Lead change and innovation. Identify the changing needs of customers, employees, and the system as a whole, and successfully lead innovation that improves the business.
Strategic Sam behaviors
•Champions ideas and best practices from both within and outside of the organization
•Leads change in strategic directions for the organization in response to customer or system needs
•Develops strategies for large-scale change initiatives
•Creates a culture that fosters innovation
Tactical Taylor behaviors
•Stays fixed on how things have always been done
•Resists new ideas
•Avoids taking risks
•Applies old solutions to new problems
•Generates ideas that are not suitable for the needs of the business
6.Continual learning. Continual learning is an attribute that reflects your ability and willingness to change and gain from experiences and to apply learning effectively across diverse situations. Assess and recognize your own strengths and opportunities and pursue self-development as needed. Leading research supports the understanding that learning orientation is an indicator of success in future leadership roles. This attribute adds a future focus to how we view an individual’s potential.
Strategic Sam behaviors
•Quests for self-development
•Seeks and uses feedback from multiple sources (peers, customers, and subordinates)
•Engages in active listening with the intent to learn
•Asks questions in a way that shows a genuine curiosity and desire to learn
•Proactively advances knowledge and capabilities through a robust individual development plan
•Reflects on experiences and applies lessons to future experiences
•Adapts quickly and easily to new or changing conditions
•Identifies patterns/trends and apply them to new or unfamiliar situations
•Experiments with new ideas or approaches to determine what works best
•Brings out the best thinking in others
•Encourages others to experiment with new ideas and respectfully challenges others to think in unconventional or unprecedented ways
•Shares ideas and best practices with other parts of the organization to help strengthen the business
Tactical Taylor behaviors
•Reacts defensively to feedback
•Is unaware of her own development needs (has significant blind spots despite being given clear feedback)
•Demonstrates overconfidence in her knowledge or abilities
•Fails to apply information broadly or to new experiences
•Becomes
