Praise for Alan Carroll and The Broadband Connection
“Alan Carroll’s teachings on communications have been instrumental to our success. These methods really work. They aren’t merely training; Alan shows us how to develop new habits that have profoundly impacted our ability to communicate with our customers.”
—Sam Alkharrat
Managing Director, Cisco Systems
“There is no one better in the business than Alan Carroll. His program is unique, he has a passion for the art and science of presentation skills, and his results speak for themselves. I have been to countless media and presentation skills training classes, and Alan’s has always stood atop them all. I utilize the things I have learned in his training sessions to this day.”
—Bill Nuti
Chairman and CEO, NCR
“Alan Carroll’s seminars have been the most powerful and influential training sessions that I have provided to my colleagues, improving their performance and helping them to achieve their full potential. His new book captures the essence of this experience, and should help anyone for whom good communication is an essential part of his or her professional success.”
—Jonathan White
Chief Information Officer, Pfizer, Inc.
“The most important skill that knowledge workers in the IT industry must have today is the ability to manage a customer conversation. Clear, articulate communications and impeccable presentation delivery are often the difference in making the customer connection and closing the deal or simply leading with influence. Alan has coached thousands of professionals through the communications ‘mind block’—transforming nervous presentations into memorable performances. Learn here the skills that will let you confidently own the room (and own time and space), and approach each speaking opportunity with a new presence that will guarantee you hit the target every time.”
—Randy L Wood III
VP of Worldwide Sales, Agent Logic, Inc.
The Broadband Connection
The Art of Delivering a Winning IT Presentation
Alan Carroll
BENBELLA BOOKS, INC.
Dallas, TX
Copyright © 2009 by Alan Carroll
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First e-book edition
Library of Congress Cataloging-in-Publication Data is available for this title.
978-1935251-90-3
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Acknowledgment
There are three groups I want to acknowledge for the wonderful contributions they have given to me in my development of The Broadband Connection: First, and most importantly, the thousands of students over the last thirty years that I have had the privilege of training and being trained by. Secondly, the spiritual teachers Sai Baba, Sri Aurobindo, Old Chinese and modern day transformational masters Werner Erhard and, most recently, Eckhart Tolle, whose illumination has been dazzling. And I especially want to thank my wife, Donna; the twins, Alan and Jennifer; and Shelly for their support through this process.
Contents
2 Through the Firewall and Beyond
3 The Structure of the Conversation
4 Own the Room
5 Managing Resistance
6 Conscious Awareness
7 The Art of Questioning
8 The Manager of the Conversation
Appendix: Visual Aids
Glossary
Bibliography
Index
About the Author
The purpose of this book is to share with you the tools and insights I have discovered after almost thirty years of teaching presentation/communication
