in overstuffed storage compartments. Favorite TV shows weren’t even accessible, unless recorded to a DVD. Helping average consumers consolidate their digital entertainment into a single device, making it portable and available in their cars, while expanding in-car entertainment options to include TV shows stored on home digital recorders, was the driving force behind InVision.
And InVision could store more digital content than any product on the market—thousands of hours of DVD movies, digital music, and TV shows, all in a device so compact, technical wizards from Silicon Valley to Beijing couldn’t figure out how it was done. Battle testing the little wonder during countless focus groups with soccer moms and technophobic dads ensured everyone could use it. Unquestionably they would. Simply put, InVision was a cell phone, satellite radio, an iPod, TiVo, a Web browser, and voice-guided GPS all rolled into a package not much bigger than a deck of playing cards. Head cheerleader, hell! This was the whole squad.
Auto manufacturers from around the globe were lining up to private label the technology and install it as standard-issue equipment in their vehicles. One whiff of InVision’s intoxicating possibilities at the International CES, the largest consumer electronics trade show in the world, was enough to drive the buyers from Best Buy and Wal-Mart into a near frenzy. Guarding the secrets of InVision was job one. He had been betrayed once before. It wouldn’t happen again. Everything Charlie had worked fifteen years to create hinged on a successful production launch. Arthur Bean and his quality standards weren’t going to get in his way. Nobody was.
“Let me put it another way, Harry,” Charlie said.
“Yes?” Harry said.
“If Arthur Bean does something like this again, but this time it blows up big, hurts SoluCent in ways you can’t imagine, are you willing to stake your career and reputation on your decision to keep him around?”
“Charlie, I really don’t think—”
“No, Harry. Clearly you don’t, or you would have done something about it already. I’m not joking, people. This is the real deal. Do or die. If you want to make this happen, the way I want to make this happen, then you’ll do the right thing. Agreed?”
Everyone was silent.
“Agreed?” Charlie said again.
Charlie looked around and made sure each Magellan Team member had reaffirmed their commitment to the mission. He kept his gaze focused on Harry the longest, requiring that he make eye contact.
“I’m glad we understand each other,” Charlie said. “Now, let’s move on, shall we?”
Charlie checked his watch. They would have to get to a twelve-minute-mile pace to complete the loop. One by one, the Magellan Team executives gave Charlie their status. Already, the Arthur Bean incident was a thing of the past. Bean had made his own bed. It was his problem now, not theirs. Charlie already knew the status of every project. He kept close watch on all the moving parts of his division. The good news, aside from some minor production issues and Bean’s contempt for authority, was that everything seemed to be on track.
They finished their walk three minutes ahead of schedule. Most left feeling refreshed from the exercise, walking taller and with a renewed sense of purpose, not to mention, from Charlie’s perspective, a healthy dose of fear. Charlie gently caught Harry by the arm as the others made their way to the locker room to change.
“I understand your motives, Harry. Sometimes it’s not easy to do the right thing,” Charlie said.
“Sometimes it’s not. You’re right. Why don’t we just transfer him to another department in SoluCent?”
“You realize I can’t personally endorse a department transfer for him, don’t you? I’m careful about who I give a reference to, Harry. My reputation is very important to me, and I’m not going to tarnish it with Arthur Bean, but he’s more than welcome to try on his own. He can’t stay with us, however. We’ll give him two weeks to try and find another home within SoluCent. Sound good?”
Harry nodded.
“Tell you what else. I’ll personally put Bean in touch with my financial advisor. If anybody could get him out of debt, it’s my man Stanley.”
“Thank you, Charlie. Folks know that you’re demanding, but it’s nice to know that you aren’t cruel.”
Charlie laughed. “Well, Bean messed up bad. I’m sure he’ll land on his feet. Software types tend to do just that.”
Harry thanked him again, and they went inside. As he and Monte made their way back to his office, Charlie thought about something troubling him more than Arthur Bean’s extracurricular activities. It was an e-mail he’d received from a woman named Anne Pedersen the night before. He didn’t know who Anne was. They had never spoken before, never exchanged e-mail, and never been in a meeting together. He’d looked her up in the Outlook directory and seen only that she worked in the consumer electronics marketing division. Although they were strangers, she had e-mailed him, urgently requesting that they meet for lunch. She’d refused to say what it was about, only that the fate of InVision was at stake. Whoever this Anne Pedersen was, she sure knew how to get his attention.
With a few minutes to spare before his next meeting, Charlie decided to clean up some documents that had been on his To Do list a day longer than the date he had given himself to complete the work. Charlie opened a desk drawer and took out an old shoe he kept there. He put it on and immediately felt Monte go to work on it. Charlie smiled. He loved having Monte in the office with him, but his beagle’s chewing habits hadn’t changed much since he first brought him home. Anytime Charlie sat down, he put on the old shoe to keep his new ones from being ravaged.
Charlie opened his laptop and was greeted by a bright yellow sticky note on the dark monitor screen. The penmanship, near perfect script, was clearly his own. Perhaps it was just the pressures from the upcoming product launch testing his nerves, or some late-night misguided attempt at crafting inspirational, team-building messages, but he couldn’t recall when he’d written it, or the reason for jotting down the cryptic affirmation. The note read simply:
If not yourself, then who can you believe?
Chapter 3
If not yourself, then who can you believe?
On a normal day Charlie could make more decisions and progress in three hours than most directors at his level could make in a week. Those decisions came to him naturally; if Charlie believed in anything, it was himself. He spent a minute trying to remember when and where he’d written that note, came up blank, then transferred it to the inside flap of his BlackBerry holder.
Recall was his strength, a gift for names, faces, and events that had served him well as his product’s ambassador. But with all that was going on at SoluCent, he wasn’t overly concerned. His meeting with Anne Pedersen was nearing, and he had little time or patience to think of much else.
Monte eventually stopped gnawing on his shoe. Charlie listened a moment, until he heard quiet snoring coming from underneath the desk. He found it comforting. Charlie made sure to change his footwear, having once forgotten to take off Monte’s chew shoe before a meeting with Yardley. He rarely made such thoughtless errors, and certainly never the same one twice. Next, he made a halfhearted attempt to answer e-mail. Most of it was a waste of time to begin with, but today was especially bleak. He shut down Outlook, grabbed a container of Lysol disinfectant wipes, and began to clean around his desk.
Charlie’s
