talking to her like a very nice person. Cam recalled Ben’s advice as she waited for the employee in question. When she heard the knock on her office door, she swiveled her chair away from the computer and called out, “Come in.”
She hoped Ben was right about this, because so far nothing had worked. Her role model had taught her the scare-the-crap-out-of-employees style of management. Her father had managed family the same way.
The door opened and Mary Jane Baxter took a hesitant step forward. She was a very attractive blonde in her early thirties, with blue eyes and square black glasses. “You wanted to see me, Ms. Halliday?”
“Yes. Thanks for coming, Mary Jane.” She folded her hands on her desk. “There’s something I’d like to talk to you about.”
“All right.”
“Please shut the door. And have a seat,” she added.
The woman’s expression said she was terrified, but she did as instructed and they faced each other across the desk. But Mary Jane’s leg was moving nervously and she looked everywhere but at Cam.
What would Ben do to put her at ease? Probably ask a personal question.
“How long have you worked here at Blackwater Lake Lodge?”
“Almost eight months.”
“Are you married?”
“Yes.”
“Children?”
“Yes.” Mary Jane almost smiled. “A girl and a boy.”
“That’s really nice. Are they in school?”
“When the youngest, my daughter, started first grade, I decided to go back to work.”
The woman still looked tense enough to snap in two. What else could she try? Mary Jane was already scared, so maybe it would be effective to do the exact opposite of her father. Take down the barriers.
Cam stood, rounded the desk and sat in the other chair beside her employee. And stop keeping her in suspense. “I might as well come to the point. We need to talk about your unscheduled breaks from the registration desk. Because that’s the first place our guests see, there really needs to be someone behind it at all times to greet and take care of the customer.”
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