Клиентоцентричность. Отношения с потребителями в цифровую эпоху. Сара Томс

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      Fred Imbert, “New ProShares ETF Makes Money When Retail Stocks Get Hit,” CNBC, November 24, 2017, www.cnbc.com/2017/11/24/decline-of-the-retail-store-etf-tries-to-make-money-off-retails-misery.html.

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      “Best Buy (BBY): 33 Year Stock Price History,” MacroTrends, March 9, 2018, www.macrotrends.net/stocks/charts/BBY/prices/best-buy-stock-price-history.

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