meetings are essential, especially at the start of a project, both in a two-on-one discussion as well as in the entire team, as well as in “fixed virtual team structures” and large global distribution meetings at least once or twice a year. Due to the “trust bonus”, the costs incurred are saved many times over with every virtual contact via Skype, chat or collaboration using Yammer, Lync.
Especially these cross-world meetings offer time and space to talk about differences, diversity in the team to open, to find common rules and procedures, but above all to weld the team together as people through fun and joint celebrations.
Listen and learn from each other
Listening is one of the most important skills for leadership and career in the digital age, - focused listening with “real” individual attention. Leadership in the digital world demands the ability to maintain an overview with high dynamics, to deal with the new diversity of thinking and working styles and decision-making, to bring together capacities, to live values and to promote personal ties. However, this takes time, personal openness and the courage to allow closeness in order to exchange preferences, goals, different approaches, to find solutions together and to learn from and with each other.
Digitized forms of collegial cooperation therefore demand virtual ethics, emotional intelligence and training. Training for both the employee and manager. For example, only 87% of the 16% managers have received training for virtual work, and only in the handling of the tools. Virtually no one has dealt with the rules in Puncto communication, cooperation, ethics of a digital, culturally diverse cooperation.
The 7 success factors for virtual routing
1 Mindful corporate culture: The values of corporate culture provide the framework, the framework, the orientation, the rules and guidelines for which purpose and purpose are worked together on a vision.
2 Find “Adult Employees”: Team-oriented and with high self-motivation and self-control, which above all share the values and vision of the company.
3 Onboarding process: To invest a lot of time in the beginning: to give guidance and support to grow into the organization, to familiarize new employees with the structures, values and objectives of the company. Clarify how IT and collaboration tools work. Where and how knowledge, documents and results are stored in knowledge and project databases. How communication is maintained, which wording, what reaction times are usual. How conflicts are communicated. Mentors from leadership and colleagues who are available for questions and support.
4 Being interested in people and making clear goals: Feel and understanding of individuality: work style, preferences, personal priorities, basic conditions and objectives. Clarify the expectations of leadership, performance, growth opportunities, teamwork and approach. A mutual process to dismantle the discrepancy between self-perception and the perception of others on the part of both the executive and the employee, and to build up mutual understanding and appreciation.
5 Trust employees and “let go”: If points 1 to 4 have been observed, the manager believes in the person and gives freedom, authority and delegation. She can “let go” with confidence in the result orientation and the sense of responsibility of the employee: trust is good - control is not better, but demotivating.
6 Maintain intensive feedback culture, open communication based on partnership: Digital “management by walking around” - via Skype and visual collaboration tools, in which facial expressions and gestures can convey the respective mood. Open chat forums, wikis, digital boards, in which team members can quickly find out about the status and results 24/7 and bridge time differences, and knowledge databases, in which knowledge such as lessons learned (positive error culture) is available at all times and for everyone is.
7 Create a new meeting culture and strengthen the sense of community: In addition to personal face-to-face, weekly video or teleconferencing, there should be sufficient room for informal communication - without a goal, just for fun (virtual lunch, virtual coffee hour). At the weekly meetings, watch for global time shifts and balance the burden.
Communication in everyday company life: Flurfunk vs. digital
// By Stefan Häseli
“Flurfunk” is an important factor in information logistics in many companies. As you pass, important information is exchanged, passed on or obtained in this unofficial news center.
Communication in everyday life: all-normal-and-easy-so
Everyday life determines our lives, even in business. When dealing with employees, suppliers and customers, the question arises again and again: How do I communicate correctly? Is this what I want to say to my opponent, with this as synonymous as I mean?
Everyday communication takes place wherever informal information is exchanged. To a large extent, dealing with customers also takes place via this everyday communication. But what is behind the term? In contrast to the balanced written language, there is no general definition for everyday language. Everyday life in itself is as diverse and complex as communication.
What is the everyday language?
It is characterized by speech. Formulated is not in well-balanced words, as in prepared lectures or written texts, but spontaneously from the moment out. The immediately used vocabulary of the everyday language is scarcer and the sentence length shorter.
On the other hand, the breadth of the emotions is greater by the assumption of the immediate mood than by the calculated dialogue. It appears to be somewhat more sloppy, more saloppy, but less precise.
Presence as a paradigm
Without presence nobody can score. It is the paraded discipline in every dialogue. To be present means to focus on the moment, to take the complaint partner seriously on the phone, to recognize only vaguely signaled interest.
Anyone who is open to the conversation partner in his / her individual personality has a convincing and convincing effect. Mere adjustment, however, does not work and is quickly perceived as hypocrisy.
The whole body speaks
If our body communicates something other than what is said, the spoken language becomes irrelevant talk without a message or impulse.
Everyday communication has no lead. Since everyone reacts differently in different situations, the dialogue arises from constant impulses - from inside and outside. The other's statement is received as an impulse through the senses and keeps the dialogue alive.
Info center office hall
It is therefore no wonder that industrial radio has such an important role in conveying information: Where is information exchanged in a company? At meetings, brainstorming sessions or conference calls? Certainly! And in the hallway. It is a hub for news and input of all kinds that should not be underestimated.
If colleagues happen to meet in the corridor, there are almost always conversations. Sometimes it is the typical office gossip, another time it is about important topics. The advantage is in any case, who dominates this informal everyday communication.
