be disciplined.
Each association (for simplicity) has its own procedures for how a complaint is to be filed and what happens with that complaint. Generally, a designated staff member or committee will review it. The designer, of course, is notified of the complaint. After receiving input from the designer, the complaint along with any materials subsequently provided by the client and designer are sent to an appropriate committee or designated individual appointed by the association for further review.
After this review, a determination will be made whether any type of violation has occurred. If the reviewing committee or individual determines that no violation has occurred, the parties are so notified and the matter is closed. If the committee feels a violation has occurred, the parties are notified and a hearing is scheduled.
At the hearing—which is likely conducted by a committee of members—the designer and the client will provide information to a review committee. After presentations from both sides to the complaint, the review committee might determine that no further action related to the designer is warranted and thus dismisses the case. Should the complaint be related to ethical behavior and if it is determined that an ethics violation has occurred, numerous types of discipline (depending on the association) may be warranted.
The various associations and other organizations have procedures for how a complaint is to be filed and what happens with that complaint. As each organization's procedures are different, the reader is encouraged to research an association or organization's Web site for information regarding specific procedures.
It is important to point out that disciplinary hearings are not courts of law. Regardless of the outcome of a complaint, the client may decide that the designer's actions are legally actionable and may file a civil claim. Chapter 8 discusses responsibilities related to the law.
WEB SITES RELEVANT TO THIS CHAPTER
www.asid.org American Society of Interior Designers
www.idcanada.org Interior Designers of Canada
www.iida.org International Interior Design Association
The Web sites of other organizations mentioned in Chapter 2 are also relevant. Please see that chapter for details.
KEY TERMS
Codes of conduct
Commissions
Conflict of interest
Ethical standards
Ethics
Fiduciary duties
Kickback
Nondisclosure agreement
Proprietary information
WHAT WOULD YOU DO?
1 John has been running radio ads that give the impression that he and all his staff are professional‐level members of one of the associations. John is a residential designer and his clients are obtained primarily by referrals from past clients. Only one staff member is a member of one of the associations and that person is a professional‐level member. John lost his membership through an ethics violation three years ago.
2 During her initial marketing presentation, Mary makes it clear to the client that she is experienced in handling complex restaurant designs. Her marketing materials show photos of restaurants in other cities—none of which were designed by Mary. In fact, Mary has no experience in this area. Mary was awarded the project and has already made numerous errors in the floor plans.
3 Don was very excited that the primary home magazine in his city was interested in publishing photos and a story about a large residential project Don completed a few months ago for a high‐profile celebrity. Before the photo shoot by the magazine, a reporter interviewed Don about the project and what it was like to work with the client. Don had never had any work featured in print before and was very energized during the interview, giving the reporter all kinds of interesting information about the project and the client. The reporter—uncharacteristically—asked if Don was a member of any professional association and Don said yes, though he did not clarify that he was in fact an Allied member. When the photographer and the editor arrived to shoot the house, the client indicated that although Don had “been involved,” the client's designer from another city had actually been the primary designer. The client also was now a little uncomfortable with a photographer taking pictures of the interior: He had not realized that a photographer was going to be coming to the house. The client thought that the photos would come from the designer in the other city who had already had photos taken of the house.
REFERENCES
1 1. Allwork, 1961, p. 13.
2 2. Allwork, 1961, p. 13.
3 3. IIDA Code of Ethics, 2019. Available from www.iida.org
4 4. Black's Law Dictionary, 7th ed., Bryan A. Garner, ed., 1999, p. 295.
5 5. Brown and Sukys, 1997, p. 8.
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