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Table of Contents
1 Cover
2 Foreword
3 Preface
7 1 Introduction 1.1 Key Concepts 1.2 Quality Improvement in Healthcare 1.3 Understanding Variability: The Key to QI 1.4 Quality Improvement Frameworks 1.5 Statistical Tools for Quality Improvement 1.6 Using this Casebook 1.7 Summary References
8 2 Improving Patient Satisfaction 2.1 Key Concepts 2.2 DMAIC 2.3 PDCA 2.4 Background 2.5 The Task 2.6 The Data: ComplaintData.xlsx and PatientFeedback.jmp 2.7 Data Management 2.8 Analysis 2.9 Summary Reference
9 3 Length of Stay and Readmission for Hospitalized Diabetes Patients 3.1 Key Concepts 3.2 DMAIC 3.3 PDCA 3.4 Background 3.5 The Task 3.6 The Data: HospitalReadmission.jmp 3.7 Data Management 3.8 Analysis 3.9 Summary
10 4 Identify and Communicate Opportunities for Reducing Hospital Length of Stay Using JMP® Dashboards 4.1 Key Concepts 4.2 DMAIC 4.3 PDCA 4.4 Background 4.5 The Task 4.6 The Data: HospitalReadmission.jmp 4.7 Data Management 4.8 Analysis 4.9 Summary References
11 5 Variability in the Cost of Hip Replacement 5.1 Key Concepts 5.2 DMAIC 5.3 PDCA 5.4 Background 5.5 The Task 5.6 The Data: SouthernTier_HipReplacement.csv 5.7 Data Management 5.8 Analysis 5.9 Summary References
12 6 Benchmarking the Cost of Hip Replacement 6.1 Key Concepts 6.2 DMAIC 6.3 PDCA 6.4 Background 6.5 The Task 6.6 The Data: HipNYSPARCS_SouthernTier.jmp 6.7 Data Management 6.8 Analysis 6.9 Summary References
13 7 Nursing Survey 7.1 Key Concepts 7.2 DMAIC 7.3 PDCA 7.4 Background 7.5 The Task 7.6 The Data: NursingResearch_Survey_Responses.jmp 7.7 Data Management 7.8 Analysis 7.9
