a User
Working with Groups
Creating a Logon Script
Chapter 13: Managing Network Storage
Understanding Disk Storage
Focusing on File Servers
Managing Your File Server
6 Part 4: Managing Your Network Chapter 14: Welcome to Network Management What a Network Administrator Does Choosing the Part-Time Administrator The Three “Ups” of Network Management Managing Network Users Acquiring Software Tools for Network Administrators Building a Library Pursuing Certification Helpful Bluffs and Excuses Chapter 15: Supporting Your Users Establishing the Help Desk’s Charter Tracking Support Tickets Deciding How to Communicate with Users Using Remote Assistance Creating a Knowledge Base Creating a Self-Service Help Portal Using Satisfaction Surveys Tracking Help Desk Performance Using Help Desk Management Software Chapter 16: Using Group Policy Understanding Group Policy Enabling Group Policy Management on Windows Server 2019 Creating Group Policy Objects Filtering Group Policy Objects Forcing Group Policy Updates Chapter 17: Managing Software Deployment Understanding Software Licenses Using a License Server Deploying Network Software Keeping Software Up to Date Chapter 18: Managing Mobile Devices The Many Types of Mobile Devices Considering Security for Mobile Devices Managing iOS Devices Managing Android Devices
7 Part 5: Securing Your Network Chapter 19: Welcome to Cybersecurity Network Do You Need Security? The Three Pillars of Cybersecurity Two Approaches to Security Physical Security: Locking Your Doors Securing User Accounts Managing User Security Securing the Human Firewall Chapter 20: Hardening Your Network Firewalls The Many Types of Firewalls Virus Protection Patching Things Up Chapter 21: Securing Your Email Defining Spam Sampling the Many Flavors of Spam Using Antispam Software Understanding Spam Filters Looking at Three Types of Antispam Software Minimizing Spam Chapter 22: Backing Up Your Data 3-2-1: The Golden Rule of Backups How Often Should You Back Up Your Data? Choosing Where to Back Up Your Data Establishing Two Key Backup Objectives Backing Up to Tape Understanding Backup Software Examining File-Based Backups Backup and Virtualization Verifying Tape Reliability Keeping Backup Equipment Clean and Reliable Setting Backup Security Chapter 23: Planning for Disaster
