The Human Factor. Ishmael Jones

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of the room, screaming, “Get out of here, you geezer.”

      Max earned a failing grade, but the violence of his response so frightened the instructors that their criticism of his conduct was surprisingly subdued.

      Perhaps by coincidence, he convinced HQs to let him stay in the program.

      TOWARD THE END OF the training course, Max was convinced that there would be a climactic final exercise involving days and nights of challenges—something to push us to our limits and beyond. He was eager for it. I didn’t see why the course, having flowed like a lazy river so far, should suddenly get any more difficult. As graduation loomed, I taunted him: “Three days left, Max, how tough do you think it’s going to be?” Finally the course ended with a big blah.

      At our graduation ceremony, Roger said, “You know, you guys were a good bunch, but you ought to see the next training class. Those guys have some amazing qualifications. They’ll be the best we’ve ever had.” Thanks, Roger. We all could have seen that one coming.

      The director of the CIA and some other HQs mandarins attended our ceremony as well. The entire class graduated. We didn’t have a final ranking as far as I knew, but at a celebration that evening at a nearby bar, a classmate took me aside and said, “The instructors ranked me first in the class.”

      Another classmate confided, “Harry told me I was the top graduate in the class.”

      A late-arriving classmate: “Just got done talking to Roger. He says I was ranked number one in our class.”

      Coming out of the restroom, still zipping up his fly, Jonah said, “Hey, Ishmael, you know I was ranked at the top of the class?”

      I decided that if so many people were at the top, surely I must be at the bottom. “I learned today that I was ranked last in the class,” I said.

      Word spread to Max that I’d been ranked last. Confronting me in front of a group of our classmates, he jabbed me in the chest and said, “Sir, you are a liar. I was ranked last in the class.”

      “My friend, I am sorry, but you are mistaken. None other than the director of clandestine operations told me that I was ranked last in the class.”

      “Ishmael, stop the lies. I have been personally informed by the Director of the Central Intelligence Agency that I was ranked last.”

      The next day, we said goodbye to our instructors. They’d taught us everything they knew. I thought the training course could have been quite a bit shorter, but the instructors meant well. My training class was assigned to stations located within the US for “on the job” training (OJT). I left immediately for my assignment, eager to pursue better living through espionage, but my classmates hung around the area for a few more days.

      Jonah, finding himself alone in the empty safe house with our only female classmate, backed her into a corner and said, “You know you want it!” He’d sensed her signals of desire throughout the training course; now was their opportunity. It turned out she hadn’t sent any signals. Shoving him away, she fled the office. She was engaged to be married. We’d all met her fiancé.

      At the end of the course, I took a State Department language test in German and on the scale of one to five, in which three is fluent and five is native, I scored a four-plus in reading. (Sometimes I’d challenge my wife to open up the German dictionary and try to find a word I didn’t know.) My understanding score was three, my speaking score a two, but I hadn’t had anyone with whom to practice. Encouraged by these test results, I turned immediately to the study of Arabic.

      The training year hadn’t been too bad. I’d made good progress in two foreign languages, completed the case officer course, made some good friends, and had a new baby in my family. Still, all I could think about was getting to my new assignment and doing real case officer work.

      ★ 3

       American Apprenticeship

      Must I not serve a long apprenticehood

       To foreign passages, and in the end,

       Having my freedom, boast of nothing else

       But that I was a journeyman to grief?

       Shakespeare

      The next phase was an on-the-job training tour at an Agency post within the United States. We were now certified case officers, so we’d be able to work on espionage cases, but only under close observation by our domestic offices’ management.

      Before I joined the Agency, I’d read that the CIA and the FBI essentially split their operations, with the CIA operating in foreign countries and the FBI operating within the United States. Americans didn’t want a domestic spy agency that could become a threat to liberty, a potential Gestapo or KGB.

      In fact, most of the Agency’s offices and people were located in the United States, at HQs and countless stations, bases, and other offices throughout the country. Some employees located in US offices made occasional and brief trips to foreign countries, but most spent the bulk of their careers operating within the US. Eighty-five percent of Agency employees are located domestically at HQs at 24 unmarked offices within the United States, according to one author.10 I suspect the percentage of Agency employees in the US is higher—more than 90 percent. Years later, after 9/11, the number of US offices grew dramatically. Today it is certainly much higher than 24.

      My family flew to our new city and I drove our car, stuffed with household odds and ends. In making a move, bank accounts have to be changed, a rental lease signed, the car put in good shape, the home furnished. The mundane chore of moving from one US city to another is the same for a spy as for anyone else, involving a series of small tasks requiring measured amounts of self-discipline. Before 9/11, the Agency treated its employees located in the US the same as any other federal employees. It paid some moving expenses, but the bulk of the move was on the employee’s dime.

      Making a move is relatively simple, but some case officers have trouble getting their families settled properly. If the family is unhappy or insecure at home, it is hard for a case officer to deal with the challenges presented by espionage cases.

      After a year of training, I was full of restrained energy. Early in the morning I left my family at our temporary home, a motel, and got to my new domestic post. I stood outside the office, the same kind of nondescript complex as back in D.C., waiting for someone to arrive. The first person came in at 0800, a woman named Sylvia, big and blonde. She was in charge of communications and various administrative tasks in the office. “Who the flock are you?” she said.

      She showed me to my office, a cluttered jumble of mismatched furniture and office equipment. I’d have to share it with several other trainees who’d been at the post for several months already. They arrived an hour later and briefed me on their operations.

      My fellow trainees showed me the office’s safe room. Each safe contained a drawer stuffed with files on foreigners living in the US: nationality, address, phone number, and occupation. These files were the Holy Grail, the real Glengarry leads. Sitting down at a table in the safe room, I sorted them into piles to explore further (Chinese diplomats, Iranians studying nuclear science) and piles to re-file or shred (Swedish ballerinas and Nicaraguan gardeners).

      By mid-morning I was ready to grab the phone. In the Marine Corps I’d learned a sense of urgency and

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