reviews that some things could have been done better. But even under the best of conditions, higher education administration is demanding work that tests the mind, soul, and stamina of all who attempt it. We know because we've been there, and we have worked with many others over the years to help them learn to do it better. We have studied the factors that make the work so difficult, written about them, and benefited from the research of colleagues. Colleges and universities constitute a special type of organization whose complex mission, dynamics, personnel structures, and values require a distinct set of understandings and skills to lead and manage well. That is what this book aims to provide: ideas, tools, and encouragement to help readers make better sense of their work and their institutions, and to become more skilled and versatile in handling the vicissitudes of daily life.
Our approach builds from multiple sources. One is our experience both working in and teaching higher education leadership for more years than either of us likes to acknowledge. One or both of us have served as an adjunct instructor, tenured faculty member, alumni affairs officer, principal investigator, academic program director, campus accreditation coordinator, department chair, dean, academic vice president, and special assistant to a university president for strategic planning. We have studied, lived, and worked in both elite private and urban public institutions, large and small. We have years of experience teaching higher education leadership to aspiring professionals in graduate and undergraduate courses and to experienced administrators in executive programs and summer institutes. We hope this book reflects all that we have learned from our experiences and from our students and colleagues. We are grateful and better for having had them in our lives.
Throughout this second edition are cases and examples drawn from our experiences and from the experience of the many thousands of academic leaders with whom we have worked over the years. Some of the cases are clearly labeled public examples. Others are amended and disguised. Some are composites created, like good teaching cases, to illustrate dynamics regularly seen across institutions and situations. You're likely to encounter more than one example that sounds a lot like something that happened at your institution not so long ago, but that is purely coincidental. In higher education, it can truly be said, “What has been will be again, what has been done will be done again” (Eccl. 1:9, NIV). That is true even of pandemics. A century ago, more than half the students on many campuses were infected with the Spanish flu, a virus that was particularly lethal for young people. The University of North Carolina lost two presidents within a few months to the disease (Carlton, 2020; Cozens, 2020). Masks, social distancing, and outdoor classes were all among the methods universities employed then to combat the deadly disease (Carlton, 2020).
Outline of the Book
The chapters in Part I (Leadership Epistemology: When You Understand, You Know What to Do) develop a central theme in the book: deep thinking and learning are at the heart of effective leadership. The opening chapter (Chapter 1: A Tale of Two Presidents: Opportunities and Challenges in Academic Leadership) contrasts the experience of two talented, well‐known, long‐term college presidents in very different institutions whose presidential denouements were sharply contrasting. Their stories provide an entry point for exploring the many factors that make leadership in colleges and universities simultaneously complex, satisfying, and dangerous. Chapter 2 (Sensemaking and the Power of Reframing) explores how you come to know and understand your world and the people in it, and how your thinking can limit or enhance your vision, choices, and strategies. Chapter 3 (Knowing What You're Doing: Learning, Authenticity, and Theories for Action) extends the discussion of sensemaking to the specific issue of learning from experience and from relationships with others. Starting from a key premise that leadership is in the eye of the beholder, it discusses how leaders can learn more about their tendencies, strengths, and gaps.
Part II of the book (Reframing Leadership Challenges) focuses on the big picture: how to understand the institutional landscape and translate intentions into effective action. We take on four of the knottiest concerns endemic to higher education administration and use a variety of case examples to provide concepts and guidelines for both diagnosis and action. Chapter 4 (Building Clarity and Capacity: Leader as Analyst and Architect) addresses the leader's role in institutional structure and design, as well as the challenges in building linkages that enable people to work together in institutions that often seem designed for disconnection and dissension. Chapter 5 (Respecting and Managing Divergent Agendas: Leader as Compassionate Politician) tackles head‐on how leaders can best handle political realities they would often prefer to avoid: enduring differences and the ubiquity of conflict in higher education. Chapter 6 (Fostering a Caring and Productive Campus: Leader as Servant, Catalyst, and Coach) examines the complexity and importance of managing people in ways that foster respect, creativity, and commitment. Chapter 7 (Keeping the Faith and Celebrating the Mission: Leader as Prophet and Artist) uses a contemporary case at a well‐known public university to explore ways that academic leaders can bring meaning and vision to their institution by embracing skills and strategies often associated with spiritual leaders and spirited artists.
Part III of this volume (Leadership Pragmatics: New Ideas for Old Challenges) tackles a series of issues that are chronic features of academic leadership. Each of the four chapters offers practical advice on how to diagnose and respond to recurrent dynamics that can derail even the most skilled. Chapter 8 (Leading from the Middle) examines the opportunities and hurdles in working with multiple constituencies. When you are buffeted by conflicting demands from every direction, how do you cope? Chapter 9 (Managing Your Boss) addresses the important but often neglected issue of how to influence and work effectively with your boss and other powerful players in the institutional hierarchy. Leadership is sometimes equated to managing people who report to you, but wise academic leaders understand that leading up is every bit as important. Chapter 10 (Managing Conflict) explores a perennial hazard of administrative life: conflict. Effective administrators look for the possibilities in conflict and use it to foster creative problem solving, to build commitment, to weed out inefficiencies, and to make wise trade‐offs among competing institutional objectives. We offer tips for how to generate lasting solutions from thorny situations by orchestrating disagreements so that things don't get too hot or too cold for progress. Chapter 11 (Leading Difficult People) addresses ways to productively handle the dysfunctional relationships and rogues’ gallery of idiosyncratic folks who sometimes seem overrepresented in higher education. People problems regularly top the list of challenges that can easily overwhelm leaders’ coping strategies and produce harm for both academic administrators and their institutions.
Part IV (Leadership in a Changing World) looks at the larger world in which higher education is embedded, emphasizing strategy, context, and the power of a clear direction. The first two chapters review and reframe today's challenges as tomorrow's opportunities for innovation and growth. Chapter 12 (Coping with a World in Motion: Students and Faculty) explores needs and changes for two of higher education's key constituents: students and faculty. Chapter 13 (Coping with a World in Motion: Money and Technology) examines the perennial issues of funding and technology
