down to satin softness. All the friction is taken away. A modern hotel is as the isle of Calypso or the Garden of Armida, where all you have to do is to make known your wants and pay the bill.
But it has not one single strain of Home in it. Home is the place where the out-of-date lingers, and where modern conveniences that add to the complexity and the worry of life have no corner. At the modern hotel you are a document in a pigeon-hole—a number, not a person—an accident, not substantive. The chambermaid does not wait on you, but on the room. You get up, breakfast, dine, according to the times fixed by the management. You cannot have your bath before a certain hour, and the bacon is not frizzled until nine o’clock. Luncheon is probably elastic because it is cold, and potatoes can be kept hot without difficulty. Dinner is, of course, fixed, and you take it in masses together: or so took it, for in late years, especially in the first hotels of London, a revulsion of feeling has led to the long tables being abolished, and small ones installed, where, almost privately amid the throng, you and your little party may dine. As a rule the waiters are Swiss and the meat is foreign, the cook is a Frenchman and called a chef; and the materials are inferior. The vegetables are tinned, and oysters, lobsters, salmon, and hare in May follow suit. The sauces are all exactly the same in one hotel as in another, and much margarine enters into their composition. Electric bells emphasise the monotonous ordering of the whole concern, where as little character is expressed in the ring as in the number it indicates; and speaking-tubes sound in the corridors, like domestic fog-horns or railway whistles, calling the chambermaids or waiters of such-and-such a floor to listen to their orders from below. Wherever you go you find exactly the same things—the same order, the same management, the same appliances and methods. You arrive without a welcome, you leave without a farewell. Your character is determined according to the tips you give on parting, and an hour after you have gone your personality is forgotten. But, above all things, Heaven save us from falling ill in the modern hotel. No one cares for you, and no one even has the decency to make a pretence of doing so.
Sometimes, however, if you go somewhat out of the season, and before the rush of visitors begins, you get to a certain degree behind the scenes, and learn a little of the heart and humanity of the management. The chambermaid has time to have a little chat with you in the morning, and the head waiter gives you bits of local information both interesting and new. The manageress is not too busy for a few minutes’ gossip across the counter which separates her from the hall, and screens her off in a sanctuary of her own. And you may find her cheerful, chatty, kindly, and willing to please for the mere pleasure of pleasing.
In the monster hotels of London and the great cities, while there may yet be a “season”—a period of extra pressure and overcrowding—there is no such slack time as the giant caravanserais of holiday resorts experience.
The pioneer of the many-storeyed, “palatial” hotels, gorgeous with marble pavements, polished granite columns, lifts and gigantic saloons, was the “Great Western Railway Hotel” at Paddington.[11] Since that huge pile set the fashion, hundreds of others, huger and more magnificent, have been built at Charing Cross, Euston, St. Pancras, Marylebone and other London termini, with big brothers—in every way as big and well-appointed—in provincial towns. They are the logical outcome of the times, the direct successors of the coaching and posting inns that originally came into existence to supply the wants, in food and lodging, of travellers set down at the places where the coaches stopped. The final expression of the coaching hostelry is still to be seen in London, in instructive company with one of the largest of the railway hotels, in the Strand, where the “Golden Cross,” built in 1832, looks upon the “Charing Cross Hotel” of the South-Eastern Railway.
The management of a great modern hotel is no easy thing. It demands the urbanity of an ambassador, the marketing instincts of a good housewife, the soldier’s instinct for command, the caution of a financier, and a gift for judging character. All these things—natural endowments, or the result of training—must go to the making of an hotel-manager who has, perhaps, a couple of hundred people on his staff, and hundreds of guests, many of them unreasonable, to keep satisfied.
It has lately become a commonplace to say that cycling and the motor-car have peopled the roads again. The old coaching inns have entered upon a new era of prosperity by reason of the crowds of cyclists who fare forth from London along the ancient highways, or explore, awheel, the neighbourhoods of provincial towns. The “last” coach-driver, coach-guard, and post-boy, killed off regularly by the newspapers, still survive to witness this new cult of the wheel, and the ultimate ostlers of the coaching era, a bit stiff in the joints, shaky at the knees, and generally out of repair, have come forth blinking, from the dark and cavernous recesses of their mouldering stables, all too large now for the horses that find shelter there, to take charge of the machines of steel and iron and rubber that will carry you infinite distances without fatigue.
There are elements of both fun and pathos in the sight of an old ostler cleaning a muddy bicycle in a coach-yard from which the last coach-horses departed nearly two generations ago. As a boy, he started life in the place as a stable-help, and had scarce finished his novitiate when the railway was opened and the coaches dropped off one by one, after vainly appealing to the old-fashioned prejudices of their patrons to shun the trains and still travel by the highways. How he has managed to retain his place all this time goodness only knows. Perhaps he has been useful in looking after the horses that work the hotel ’bus to and from the station; and then the weekly market-day, bringing in the farmers with their gigs and traps from outlying villages, is still an institution. For such customers old George had, no doubt, the liveliest contempt in the fine old free-handed days of coaching; but this class of business, once turned over cheerfully to second- or third-rate inns, has long been eagerly shared here.
To watch him with a bicycle you would think the machine a sensitive beast, ready to kick unless humoured, for as he rubs it down with a cloth he soothes it with the continuous “ ’ssh-ssh, ’ssh” which has become involuntary with him, from long usage; while if indeed it can’t kick, it succeeds very fairly in barking his shins with those treacherous pedals. All the persuasive hissing in the world won’t soothe a pedal.
As for the motor-cars which are now finding their way into the old inn-yards, the old ostler stands fearfully aloof from them, and lets the driver of the motor look after the machine himself. The New Ostler, who will be produced by the logic of events in the course of a very few more years, will be an expert mechanic, and able to tittivate a gear and grind in a valve of a motor-car, or execute minor repairs to a bicycle, just as readily as an ostler rubs down or clips a horse.
CHAPTER VI
PILGRIMS’ INNS AND MONASTIC HOSTELS
Inns, or guest-houses for the proper lodging and entertainment of travellers bent on pilgrimage, were among the earliest forms of hostelries; and those great bournes of religious pilgrimage in mediæval times—the shrine of St. Thomas à Becket at Canterbury, the tomb of Edward the Second in Gloucester Cathedral, the relics of St. Dunstan at Glastonbury, and the more or less holy objects of superstitious reverence at Walsingham, St. Albans, and indeed, in most of our great abbeys, attracting thousands of sinners anxious to clear off old scores and begin afresh—were full of inns for the entertainment of every class of itinerating sinner; from the Abbot’s guest-house, at the service of the great, to the hostels for the middle classes, and the barns and outhouses where the common folk appropriately herded.
The Abbots and other dignified ecclesiastics were thus among the earliest innkeepers, but they conducted their business on lines that would be impossible to the modern hotel-keeper, for they commonly boarded and lodged their guests free of charge, confident, in the religious spirit of the time, that the offerings to be made at the shrines, which were the objects of those old-time painful journeys, would amply repay the costs and charges
