990.66.3 These organizations reported $3.8 trillion in total assets ($2.3 trillion in net assets) and total revenue of $2 trillion (approximately 11 percent of gross domestic product). Most of the Form 990 filers were relatively small (assets of less than $500,000) or medium‐sized (assets of $500,000 up to $10 million) charities (41.2 percent and 47.2 percent, respectively). The larger organizations, those with at least $10 million in assets, were 11.6 percent of Form 990 filers; 93.1 percent of assets were held by, 87.1 percent of revenues were received by, and 71.5 percent of contributions were made to these entities. The primary source of revenue for these organizations was program service revenue (73.1 percent), with charitable contributions accounting for a much smaller amount (12.9 percent).
p. 24. Delete text, including footnotes.
p. 25. Delete carryover paragraph and following two paragraphs, including footnotes.
§ 2.2 ORGANIZATION OF IRS
(a) IRS in General
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p. 27, second complete paragraph, sixth line. Delete Large and Mid‐Size Business and insert Large Business and International.
p. 27. Insert following third complete paragraph, before heading:
Congress in 2019 issued new directives to the Department of the Treasury and the IRS concerning the structure and functioning of the IRS.84.1 By September 30, 2020, Treasury must submit to Congress a comprehensive written plan to redesign the organization of the IRS. This plan must (1) ensure successful implementation of the priorities specified by Congress in the Act; (2) prioritize taxpayer services to ensure that all taxpayers “easily and readily” receive the assistance they need; (3) streamline the structure of the IRS, including minimizing duplication of services and responsibilities within it; (4) best position the IRS to combat cybersecurity and other threats to the agency; and (5) address whether the Criminal Investigation Division of the IRS should report directly to the Commissioner of Internal Revenue.84.2
Within one year of issuance of these directives, Treasury is to submit to Congress a written comprehensive customer service strategy for the IRS. This strategy must include a plan to provide assistance to taxpayers that is secure, designed to meet reasonable taxpayer expectations, and adopts appropriate best practices of customer service provided in the private sector, including online services, telephone call‐back services, and training of employees providing customer services. This strategy must also include (1) a thorough assessment of the services that the IRS can co‐locate with other federal services or offer as self‐service options; and (2) proposals to improve IRS customer service in the short term (current and following fiscal year), medium term (3–5 fiscal years), and long term (about 10 fiscal years).84.3
In 2019, Congress created the position in the IRS of a Chief Information Officer, to be appointed by the Commissioner of Internal Revenue. This CIO is to develop, implement, and maintain information technology for the IRS. The CIO is also required to develop and implement a multiyear strategic plan for the information technology needs of the IRS.84.4
The Treasury Department was directed to work collaboratively with the public and private sectors to protect taxpayers from identity theft refund fraud.84.5 Treasury is to ensure that the Electronic Tax Administration Advisory Committee studies and makes recommendations to the department regarding methods to prevent identity theft and refund fraud.84.6 Treasury is authorized to participate in an information‐sharing and ‐analysis center to centralize, standardize, and enhance data compilation and analysis to facilitate sharing actionable data and information with respect to identity theft tax refund fraud.84.7
Congress, in 2019, established within the IRS an Internal Revenue Service Independent Office of Appeals. This office will be under the supervision of a Chief of Appeals, who will report directly to the Commissioner of Internal Revenue. This Chief of Appeals must have experience and expertise in administration of and compliance with the federal tax laws, a broad range of compliance cases, and management of large service organizations. The function of this office will be to resolve federal tax controversies without litigation on a basis that is fair and impartial to the government and the taxpayer, promotes a consistent application and interpretation and voluntary compliance with the federal tax laws, and enhances public confidence in and efficiency of the IRS.84.8
(b) Tax Exempt and Government Entities Division
p. 28, second complete paragraph, second line. Delete applications and insert letter requests.
p. 28, third complete paragraph. Delete last sentence.
p. 28, note 87. Delete 2018‐5, 2018‐1 I.R.B. 233 and insert 2020‐5, 2020‐1 I.R.B. 241.
Notes
1 21 IRS 2019 Data Book (issued on June 29, 2020). This reference to tax‐exempt organizations is to entities that are exempt from federal income tax pursuant to IRC § 501(a) by reason of description in IRC § 501(c) (see Parts Three and Four). The concept of recognition of tax exemption is the subject of § 3.2.
2 22 These data are from Giving USA 2020, published by the Giving USA Foundation, and researched and written by the Center on Philanthropy at Indiana University.
3 66.1 See Part Three.
4 66.2 The data in this paragraph are derived from Congressional Research Service, “Tax Issues Relating to Charitable Contributions and Organizations” 3, 13–14 (R45922 (Sept. 19, 2019)).
5 66.3 See § 28.2(a)(i).
6 84.1 Taxpayer First Act, 133 Stat. 981 (Pub. L. No. 116‐25, 116th Cong., 1st Sess. (2019)) (for purposes of infra notes 84.2–84.8, Act).
7 84.2 Act § 1302.
8 84.3 Id. § 1101.
9 84.4 Id. § 2101.
10 84.5 Id. § 2001.
11 84.6
