Kelly Vana's Nursing Leadership and Management. Группа авторов

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      2 Gawande, A. (2009). The checklist manifesto: How to get things right. New York: Metropolitan Books.

      3 Health Research & Educational Trust. (2016). Preventing patient falls: A systematic approach from the joint Commission Center for Transforming Healthcare project. Chicago, IL: Health Research & Educational Trust. Retrieved from www.hpoe.org/Reports-HPOE/2016/preventing-patient-falls.pdf

      4 HFAP. (2018). Overview. Retrieved from www.hfap.org/about/overview.aspx

      5 Institute for Healthcare Improvement. (2018a). Institute for Healthcare Improvement. Retrieved from www.ihi.org

      6 Institute for Healthcare Improvement. (2018b). SBAR communication technique. Retrieved from www.ihi.org/Topics/SBARCommunicationTechnique/Pages/default.aspx

      7 Institute of Medicine. (2001). Crossing the quality chasm. Washington, DC: National Academy of Sciences.

      8 Kelly, O., Vottero, B. A., & Christie‐McAulifee, C. A.. (Eds.). (2018). Introduction to quality and safety education for nurses (2nd ed.). New York: Springer Publishing Company.

      9 Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2002). Crucial conversations: Tools for talking when stakes are high. New York: McGraw Hill.

      10 Stolzer, A. J., Halford, C. D., & Goglia, J. J. (2011). Implementing safety management systems in aviation. Burlington, VT: Ashgate Publishing.

      11 The Joint Commission. (December 27, 2017). Top quality improvement quotes from 2017. Retrieved from www.jointcommission.org/dateline_tjc/top_quality_improvement_quotes_from_2017

      12 Wakefield, M. K. (2008). The quality chasm series: Implications for nursing. In R. Hughes (Ed.), Patient safety and quality: An evidence‐based handbook for nurses. Chapter 4. AHRQ Publication No. (pp. 08–0043). Rockville, MD: Agency for Healthcare Research and Quality.

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