Project Timescales Through Empowered Decision Making and Collocated Teams
Pragmatic Approach to the Agile Implementation of Dynamics 365
Incorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum
Embrace Change: Deliver to Time and Budget
Summing Up
10 PART III: Driving Innovation and Improvements with Dynamics 365 CHAPTER 8: Makers and Shakers of Dynamics 365 Transformation Project Charter: Roles and Responsibilities Critical Role of the User on a Dynamics 365 Project Understanding of Value to Use Delivering Value and Getting an Equitable Return Why Users Should Create Dynamics 365 Documentation Role of Microsoft Customer Success Manager Leverage Your Community Summing Up Notes CHAPTER 9: What Does Post Go-LiveLook Like? The Windows: Planning for Operations Manage Your Dynamics 365 Operations? Best Practices for Dynamics 365 Operations Value Add with Continuous Innovation Managing Your Product Backlog Post Go-Live Summing Up Note CHAPTER 10: Dynamics 365 Support and Continuous Improvement Recommendation for the Dynamics 365 Business Team Recommendations for the Dynamics 365 Application Support Technical Team How to Support Dynamics 365 Implementation How to Continuously Improve Benefits Realization Continuing Culture of Digital Transformation Summing Up Notes
11 PART IV: Appendices APPENDIX A: Success Enablers for Dynamics 365 Implementation Microsoft Lifecycle Services Azure DevOps Regression Suite Automation Tool Power Platform How Do Azure DevOps, Lifecycle Services, RSAT, and Power Platform Complement Each Other? Notes APPENDIX B: Microsoft FastTrack for Dynamics 365 Success by Design Getting Started with FastTrack
12 Index
List of Illustrations
1 PrefaceFIGURE 1 Digital Transformation Timeline
2 Chapter 1FIGURE 1.1 Digital Transformation into Four Areas of Customer FocusFIGURE 1.2 Three Stages of Digital Journey
3 Chapter 2FIGURE 2.1 Microsoft Power PlatformFIGURE 2.2 Combination of Dynamics 365 Power Platform with other components...
4 Chapter 3FIGURE 3.1 Dataflows and Self-Service Data PrepFIGURE 3.2 Choose the Right Algorithm
5 Chapter 4FIGURE 4.1 Identify the Blind SpotFIGURE 4.2 Eight-Step Change Model by John Kotter
6 Chapter 6FIGURE 6.1 Prosci 2020 Benchmarking DataFIGURE 6.2 DX Enablement Roadmap: From Digital Explorer to Digital Player...FIGURE 6.3 High-Level DX Cycle Within the Apollo TeamsFIGURE 6.4 How to Succeed in DX: Uncertainty-Busting MatrixFIGURE 6.6 Metric Quadrants
7 Chapter 7FIGURE 7.1 Empathy MapFIGURE 7.2 The PDCA Model
8 Chapter 9FIGURE 9.2 Updates Are Delivered per Year in the Following Cycle.FIGURE 9.3 Change Governance Structure
9 Chapter 10FIGURE 10.1 Example of an Application Support TeamFIGURE 10.5 Simplified Process Flow of Business Teams and Applications Team...FIGURE 10.6 Example of a Plan and Simplified CycleFIGURE 10.7 Example of Requirements of Business Teams
10 Appendix AFIGURE A.1 DevOps LifecycleFIGURE A.2 Continuous Integration and Continuous Delivery (CICD)FIGURE A.3 RSATFIGURE A.4 Business Process TestingFIGURE A.5 Benefits of Using LCS, Azure DevOps, RSAT, and Power Platform
11 Appendix BFIGURE B.1 Success by Design Within FastTrack for Dynamics 365FIGURE B.2 Service Maps per Tier
Guide
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