CAF
Our thanks go to scores, if not hundreds, of people who have helped us over the years to understand charities and voluntary organisations, including their successes, dilemmas and setbacks. We are particularly grateful to more than 80 people who agreed to be interviewed for this book, including ten users of charities’ services who gave us their personal stories, and to a dozen charities we visited to gain a detailed impression of their work. Special thanks go to Joe Saxton, head of the research consultancy nfpSynergy, who conceived the idea of a book about the importance of charities, provided some initial funding, but stood back from deciding or approving the content. Several specialists kindly read and commented on parts of the book for us, which was invaluable, and we have drawn heavily on the knowledge and experience of colleagues at Third Sector and Civil Society Media: many thanks to them all, and to our editors at Policy Press who helped us improve the structure and the text. We would also like to pay special tribute to the late Daniel Phelan, who supported and celebrated the work of charities as founder of Civil Society Media and the Charity Awards.
When the coronavirus pandemic took hold in the United Kingdom early in 2020, charities were among the first to draw attention to the resulting social distress and to take action. Foodbanks reported growing demand and did their best to meet it. Domestic abuse charities responded to a 50% increase in calls as successive lockdowns wore on. Calls to the National Society for the Prevention of Cruelty to Children (NSPCC) went up from an average of 600 a month to more than 900. The mental health charity Mind stepped up its advice and advocacy services, and 750,000 people joined a Royal Voluntary Service network of volunteers to support those who were self-isolating.
This was nothing new. It was, rather, a fresh illustration of the role charities play at times of national and international crisis. Many of them are experts in their field, close enough to people and communities to see where the need is, and flexible enough to respond swiftly. They were active in the two world wars; they joined the relief effort in the disastrous floods in eastern England in 1953; they played a leading role in tackling AIDS. During the war in Afghanistan, Help for Heroes was established and expanded rapidly to care for injured veterans. Charities respond continually to natural disasters abroad and at home.
They are also an integral part of society in normal times, best known for their work from day to day with
