href="#ulink_9c2d99f1-4ccb-5244-8468-e0fc89479376">Riding the Roads
Regulations and Deregulation
Fuel for Thought
A Capacity for Change
Know Thyself, and Thy Carrier, Too
Collaboration Is a Two-Way Street
A Carrier by Any Other Name
Automate to Consolidate
Autonomous Vehicles on Land, Sea, and Air
Do-It-Yourself Logistics
The Last Mile
Get It There on Time
Notes
CHAPTER 8: Distribution and Warehousing
Omni-Channel Surfing
A Great Idea in Theory
Virtual Inventory
Cross-Docking, Compliance, and Collaboration
Handle with Care
Saving on Labor
How to Better Manage Your Warehouse
Design for Supply Chain
Striking the Proper Balance
A Site for Sore Eyes
How Much Is Too Much?
A Quick Guide to Site Selection
The Three Deadly Sins of Warehousing
Notes
CHAPTER 9: Globalization
Playing by Somebody Else's Rules
Develop a Global Vision
Following the Plan
Friendly Nations
“Low Cost” Sometimes Means “Poor Service”
Total Cost of Supply Chain
Take a Look for Yourself
Finding the Next Global Hot Spot
The Need for Supply Chain Visibility
Shoring Up the Supply Chain
There's No Place Like Home
Notes
CHAPTER 10: Customer Service
The Perfect Order
The High Cost of Imperfection
Every Day Is a Holiday
One Good Return Deserves Another
Supply Chain in Reverse
Money in the Bank
A Better Way to Sell Mouthwash
A Nine-Step Program for CPFR
Don't Expect Collaboration to Be Easy
Respecting Your Partners
A Culture of Customer Satisfaction
How to Get the Most Out of a Relationship
Notes
9 PART 3: Supply Chain Strategies CHAPTER 11: 3PLs A Shift to the Supply Chain Side Letting Somebody Else Do It Supply Chain Essentials and Nonessentials Finding Your Core Competency The Same Set of Eyes The Financial Impact of Outsourcing Staying in Touch Going Beyond the 3PL Model Outpacing the Competition Higher Demands, Higher Expectations Notes CHAPTER 12: Risk Management Reducing Your Vulnerability Don't Let Their Problems Become Your Problems Shelter from Supply Chain Storms Cybersecurity Blanket Customs-Trade Partnership Against Terrorism Getting Countries to Talk to Each Other “It'll Never Happen Here” Taking Responsibility for Your Supply Chain Securing the Supply Chain Taking Steps Toward Effective Compliance
