Pivot for Success. Amy S. Hilliard

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the 3‐Step Strategic Pivot Process will help you keep focus on your decisions. You'll see in the book which Pivot Points are recommended under which step and how they align with where you are in the process:

      1 Hone Your Vision—About the Decision

      2 Shift Your Energy—To Meet the Decision

      3 Make Your Move—Toward the Decision

       How growing up in Detroit, among hard‐working people, entrepreneurs, and creative geniuses ignited my dreams. And how witnessing the impact of segregation and integration fueled my determination.

       How getting into and studying at Howard University fundamentally changed my worldview of who I could become and what my value could be in the world.

       How pivoting my ambitions to higher levels got me into Harvard Business School, a buying position at a major retail store, access to the fashion houses of New York City, and senior executive positions in corporate America and legendary entrepreneurial firms.

       What happened when I had to pivot from my ambitions and be true to the traditions of family that called my spirit.

       Knowing that entrepreneurship was in my blood, how I pivoted to build a pathway into that world.

       What happened when I turned full‐time into entrepreneurship, and the many pivots necessary to create and sustain more than one business.

       How I kept pivoting when failure closed doors and opportunity opened others.

      I look forward to joining you on your journey!

       Amy S. Hilliard

       January 3, 2021

       Pivot Point #1: Finding Your Purpose

       Pivot Point #2: Believing in Possibilities

       Pivot Point #3: Defining Your Priorities

       Pivot Point #4: Envisioning Prosperity

      Just as your fingerprints leave a unique mark, so does the gift of your purpose.

      WHENEVER I'VE GIVEN a speech, and people come up to me afterwards to thank me for inspiring them to pursue their dream of starting a business or make a strategic move, it gives me a feeling of deep satisfaction. The same is true when I've helped someone with a career decision or business issue. Marketing is my expertise; I have decades of professional experience and I've taught marketing at the university level. Inspiring others is like teaching. When the lightbulb comes on in a student's eyes, and they “get it,” their excitement becomes real. Suddenly, a pathway, an example of something I showed them, or how I did it has opened the door for them and, boy, that's exciting!

      That's what Finding Your Purpose can do. We all have a purpose—that unique gift that we can each share with others to positively help a business, your community, and the world. For example, the COVID‐19 pandemic moved the world into a new normal. As such, many of us had to make significant changes in our lives—often suddenly and unplanned. In doing so, Finding Your Purpose and using it may have had to fall by the wayside as bills needed to be paid. I urge you, however, not to discount the power of purpose in challenging times. It is what we all are gifted to do. Finding Your Purpose is listed as the first Pivot Point because I believe that operating from a sense of purpose can be the foundation for so much of what you do in life.

      What's interesting for me is that inspiring others doesn't mean that I'm always sharing stories of triumph or of “knowing it all.” Not by a long shot. In 1986, when I was a relatively new product manager at Gillette, I was given the job of managing two of the oldest brands in the Personal Care Division, Adorn and White Rain Hairsprays. I guess they figured I couldn't mess up those highly profitable brands—just keep shipping them, right? Well, obviously this was before the days of social media, and I was getting about 10 letters a week from customers who remembered the old White Rain Shampoo that Gillette marketed in the 1950s and 60s. I couldn't believe it. I figured if that many people were taking the time to write to ask a company to bring back a product, lots of customers might want it to come to back. Gillette had tried a “new and improved” version of White Rain Shampoo in the 1970s; it was fruit scented in various colors and didn't do well. These customers wanted the original, crystal‐clear version back. So, I had to inspire my management to let me bring back this product. It was a process, and I needed to draw on my Purpose to carry it out.

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