my belief,the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Consumer Directed Health Care Scorecard on the second next page of the Self-Assessment.
Your completed Consumer Directed Health Care Scorecard will give you a clear presentation of which Consumer Directed Health Care areas need attention.
Consumer Directed Health Care
Scorecard Example
Example of how the finalized Scorecard can look like:
Consumer Directed Health Care
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Consumer Directed Health Care
Scorecard Example13
Consumer Directed Health Care
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:92
CRITERION #7: SUSTAIN:105
Consumer Directed Health Care and Managing Projects, Criteria for Project Managers:130
1.0 Initiating Process Group: Consumer Directed Health Care131
1.1 Project Charter: Consumer Directed Health Care133
1.2 Stakeholder Register: Consumer Directed Health Care135
1.3 Stakeholder Analysis Matrix: Consumer Directed Health Care136
2.0 Planning Process Group: Consumer Directed Health Care138
2.1 Project Management Plan: Consumer Directed Health Care140
2.2 Scope Management Plan: Consumer Directed Health Care142
2.3 Requirements Management Plan: Consumer Directed Health Care144
2.4 Requirements Documentation: Consumer Directed Health Care146
2.5 Requirements Traceability Matrix: Consumer Directed Health Care148
2.6 Project Scope Statement: Consumer Directed Health Care150
2.7 Assumption and Constraint Log: Consumer Directed Health Care152
2.8 Work Breakdown Structure: Consumer Directed Health Care154
2.9 WBS Dictionary: Consumer Directed Health Care156
2.10 Schedule Management Plan: Consumer Directed Health Care158
2.11 Activity List: Consumer Directed Health Care160
2.12 Activity Attributes: Consumer Directed Health Care162
2.13 Milestone List: Consumer Directed Health Care164
2.14 Network Diagram: Consumer Directed Health Care166
2.15 Activity Resource Requirements: Consumer Directed Health Care168
2.16 Resource Breakdown Structure: Consumer Directed Health Care170
2.17 Activity Duration Estimates: Consumer Directed Health Care172
2.18 Duration Estimating Worksheet: Consumer Directed Health Care174
2.19 Project Schedule: Consumer Directed Health Care176
2.20 Cost Management Plan: Consumer Directed Health Care178
2.21 Activity Cost Estimates: Consumer Directed Health Care180
2.22 Cost Estimating Worksheet: Consumer Directed Health Care182
2.23 Cost Baseline: Consumer Directed Health Care184
2.24 Quality Management Plan: Consumer Directed Health Care186
2.25 Quality Metrics: Consumer Directed Health Care188
2.26 Process Improvement Plan: Consumer Directed Health Care190
2.27 Responsibility Assignment Matrix: Consumer Directed Health Care192
2.28 Roles and Responsibilities: Consumer Directed Health Care194
2.29 Human Resource Management Plan: Consumer Directed Health Care196
2.30 Communications Management Plan: Consumer Directed Health Care198
2.31 Risk Management Plan: Consumer Directed Health Care200
2.32 Risk Register: Consumer Directed Health Care202
2.33 Probability and Impact Assessment: Consumer Directed Health Care204
2.34 Probability and Impact Matrix: Consumer Directed Health Care206
2.35 Risk
