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69. Which needs are not included or involved?
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70. Does Consumer directed health care create potential expectations in other areas that need to be recognized and considered?
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71. How do you assess your Consumer directed health care workforce capability and capacity needs, including skills, competencies, and staffing levels?
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72. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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73. To what extent would your organization benefit from being recognized as a award recipient?
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74. What is the Consumer directed health care problem definition? What do you need to resolve?
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75. What are the timeframes required to resolve each of the issues/problems?
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76. For your Consumer directed health care project, identify and describe the business environment, is there more than one layer to the business environment?
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77. What do you need to start doing?
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78. Will it solve real problems?
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79. What do employees need in the short term?
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80. Are there regulatory / compliance issues?
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81. What are the Consumer directed health care resources needed?
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82. Why the need?
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83. Will new equipment/products be required to facilitate Consumer directed health care delivery, for example is new software needed?
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84. Do you need to avoid or amend any Consumer directed health care activities?
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85. How can auditing be a preventative security measure?
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86. What are the stakeholder objectives to be achieved with Consumer directed health care?
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87. Are losses recognized in a timely manner?
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88. What training and capacity building actions are needed to implement proposed reforms?
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89. When a Consumer directed health care manager recognizes a problem, what options are available?
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90. What else needs to be measured?
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91. How do you recognize an Consumer directed health care objection?
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92. How are the Consumer directed health care’s objectives aligned to the group’s overall stakeholder strategy?
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93. Will a response program recognize when a crisis occurs and provide some level of response?
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94. How many trainings, in total, are needed?
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95. What Consumer directed health care capabilities do you need?
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96. Do you know what you need to know about Consumer directed health care?
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97. Are employees recognized for desired behaviors?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Consumer directed health care Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Has your scope been defined?
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2. What information do you gather?
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3. What is in the scope and what is not in scope?
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4. What Consumer directed health care requirements should be gathered?
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5. Is it clearly defined in and to your organization what you do?
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6. Who approved the Consumer directed health care scope?
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7. How will the Consumer directed health care team and the group measure complete success of Consumer directed health care?
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8. How do you manage unclear Consumer directed health care requirements?
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9. Are different versions
