Center’s improvement team?
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20. What scope to assess?
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21. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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22. How do you manage scope?
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23. Are roles and responsibilities formally defined?
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24. Are all requirements met?
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25. What are the compelling stakeholder reasons for embarking on SAP Center?
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26. What happens if SAP Center’s scope changes?
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27. How do you catch SAP Center definition inconsistencies?
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28. What is the scope of the SAP Center work?
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29. Are the SAP Center requirements complete?
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30. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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31. In what way can you redefine the criteria of choice clients have in your category in your favor?
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32. Is there a clear SAP Center case definition?
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33. The political context: who holds power?
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34. Are improvement team members fully trained on SAP Center?
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35. If substitutes have been appointed, have they been briefed on the SAP Center goals and received regular communications as to the progress to date?
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36. Who is gathering information?
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37. How do you keep key subject matter experts in the loop?
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38. Are different versions of process maps needed to account for the different types of inputs?
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39. Are resources adequate for the scope?
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40. Who are the SAP Center improvement team members, including Management Leads and Coaches?
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41. What defines best in class?
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42. What are (control) requirements for SAP Center Information?
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43. How do you think the partners involved in SAP Center would have defined success?
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44. How have you defined all SAP Center requirements first?
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45. How can the value of SAP Center be defined?
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46. What intelligence can you gather?
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47. Has your scope been defined?
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48. How are consistent SAP Center definitions important?
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49. What is the scope of SAP Center?
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50. What sources do you use to gather information for a SAP Center study?
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51. Has/have the customer(s) been identified?
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52. What are the SAP Center tasks and definitions?
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53. Is full participation by members in regularly held team meetings guaranteed?
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54. What system do you use for gathering SAP Center information?
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55. What are the dynamics of the communication plan?
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56. How and when will the baselines be defined?
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57. How do you build the right business case?
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58. Have the customer needs been translated into specific, measurable requirements? How?
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59. Is the SAP Center scope complete and appropriately sized?
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60. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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61. What critical content must be communicated – who, what, when, where, and how?
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62. What are the record-keeping requirements of SAP Center activities?
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63. Scope of sensitive information?
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64. When are meeting minutes sent out? Who is on the distribution list?
