Telephone
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Answering the Telephone
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Asking for Someone
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Starting a Conversation
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Taking a Call for Someone Else
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Leaving a Message
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Using Your Cell Phone
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Buying a Phone
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Asking for Directions
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Calling in Sick
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Making an Appointment
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Changing an Appointment
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Calling Directory Assistance
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Phoning Emergency Services
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Some Phone Numbers
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Words and Expressions
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Chapter 4
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Traveling
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Riding Subways and Trains
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Buying Express Train Tickets
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Canceling a Train Reservation
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Missing a Train
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On the Train
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Renting a Car
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Asking for Road Directions
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Calling for Help
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Planning a Trip
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Confirming a Room Reservation
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Asking the Way
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Asking Where to Go
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Using the In-house Telephone
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The Hot Spring
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Public Holidays in Japan
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Words and Expressions
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Chapter 5
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Shopping
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At a Convenience Store
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At the Pharmacy
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More Ailments
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Going to a Dry Cleaner
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Trying on a Garment
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Shopping for Shoes
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Discount Terms
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Internet Shopping
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Bargaining
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Getting Gas
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Returning a Product
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Complaining About Defects
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Describing Breakdowns
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Words and Expressions
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Chapter 6
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Banks and Delivery Services
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Changing Money
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At the Bank
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Opening an Account
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At the Post Office
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Mailing Money
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Wiring Money Abroad
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Delivery Services
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Words and Expressions
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Chapter 7
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Business
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Visiting a Client’s Office
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Introducing People
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Meeting with a Client
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Starting a Conversation
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Year-end Courtesy Call (1)
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Year-end Courtesy Call (2)
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New Year Courtesy Call
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Introducing a Successor
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Seniority in a Company
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Words and Expressions
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Telephone
