Thoughts
Chapter 4 Organizational Values
4.1An Introduction to Organizational Values
4.2What Are Organizational Values?
4.6When Values Are Out of Alignment with the Vision (Quadrant 3)
4.7New Values and an Old Vision (Quadrant 2)
5.3Strategic or Tactical Alignment
5.6Role Models Are Created NOT Born
5.7How Role Models Can Change a Culture
5.8Can Consultants Be Role Models?
Chapter 6 Rites and Rituals
6.1Introduction to Rites and Rituals
6.2What Is a Ritual?
6.3What Is a Rite?
6.4How Rites and Rituals Are Tied Together
6.5Determining a Rite from a Ritual
6.6Values, Behavior and the Rites and Rituals They Create
6.7From Reactive to Proactive Maintenance
Chapter 7 The Cultural Infrastructure
7.1The Cultural Infrastructure Identified
7.2Cultural Infrastructure – Definition and Component Parts
7.3Story Tellers
7.4Keepers of the Faith
7.5Whisperers
7.6Gossips
7.7Spies
7.8Symbols
7.9Language
7.10Why Is the Cultural Infrastructure so Important?
Chapter 8 The Elements of Change
8.1The Four Elements of Cultural Change
8.2Examples Where the Elements were Missed
8.3The Eight Elements of Change
8.4Group Learning – The Connection
8.5An Example – Reviewing the Four Elements of Culture
8.6Addressing the Eight Elements of Change
Chapter 9 Leadership Part 1: The Basics
9.1Introduction to Leadership
9.2Why Leadership Is The Most Important Element of Change
9.3Some of the Basics
9.4Why Is Leadership Needed?
9.5Managers Are Not Always Leaders and Leaders Are Not Always the Managers
9.6Expectations of Our Leaders
9.7Leadership Mismatches and Overcoming Mismatch Problems
9.8What Happens When Leaders Don’t Measure Up
Chapter 9 Part 2: Leadership and Change Management
9.9Leadership and the Elements
9.10Leadership and Change
9.11The Four Elements of Culture
Chapter 10 Work Process
10.1What is Work Process?
10.2What Is a Work Flow Process?
10.3Efficient and Effective Work Flows
10.4What is Information Flow?
10.5Integrating Work Flow and Information Flow
10.6What is Communication Flow?
10.7Repair and Reliability-Based Work Process Characteristics
10.8Work Flow and Information Flow Processes and Culture
10.9Process Analysis
10.10How Do You Change the Process?
10.11Steps in a Process
