is likely to breed distaste for necessary regulation.
2.Criticism should begin with praise and honest appreciation of what the person does well, and then go on to point out how this thing can be done better.
▪Often a friendly remark is enough to give honest praise; never reprimand harshly, especially where others may hear, Fig. 1-3-4.
▪This mode of criticizing appeals to a worker because it shows an honest desires to be helpful. It recognizes the truth that no one ever learns anything without making mistakes.
3.Learning to like people and to get along with them by looking for the good in them is a satisfying way of life.
▪If we complain often about our associates or about the firm for which we work, our associates are likely to think the trouble lies with us.
Fig. 1-3-4 Praise softly and never reprimand anyone in front of others. (US Armed Forces Training Manual)
OTHER PEOPLE’S WANTS
One sure way of getting along with people is to satisfy some of their wants. We can be alert to notice and remember their wishes and preferences. Every executive knows that it is not enough to give a person good wages, stable employment, and comfortable working space; more personal needs must be met for the person to be a contented, harmonious, and efficient team member.
1.Important techniques for the one who wishes to work with people are to build a feeling of self-respect, and give them the feeling that they are respected.
2.We can be of greater service to people by detecting their emotional disturbances, quietly learning the cause, and instilling confidence while helping toward good adjustment.
▪When you help others to be right, you are satisfying one of their greatest needs.
3.Look favorably on people’s motives. The unhappiest people are the ones who go through life suspecting everyone of trying to do them some wrong.
▪Friendships do not grow out of suspicion, nor is loyalty in a working organization built up of distrust.
4.There are times to concede and conciliate. A wise leader lets people win a little in discussion of some plan being proposed as long as the main issue remains clear and unspoiled.
5.Sometimes it is wise to retreat and wait for a more favorable time. When deciding to yield, do so with good grace.
PERSONAL RECOGNITION
To enjoy good human relations it is important to recognize the craving of people for personal recognition; they desire and need prestige. By giving them a sense of importance they become attracted to us, arouse their interest in our ideas, and make them eager to help us bring our plans to completion.
1.A true leader does not hog the limelight, but draws fellow workers into it, thus inspiring them with enthusiasm and loyalty.
▪Supervisors who satisfy other people’s need for recognition as individuals will hold them in the palm of their hand.
2.A compliment, particularly on points where a person excels, is an effective way to gain their goodwill.
▪To praise good actions heartily is in some measure to take part in them.
3.If we take the gentle, the favorable, the indulgent side of most questions, we retain our poise under difficult circumstances. Even though we do not win in an argument, we keep our self-respect, our feeling of being on top, and we win the respect of our opponents.
4.When a mistake is made, take the wind out of the opposition’s sails by admitting it quickly and forcefully.
▪Do not leave yourself open to a possible argument; thank the person who brought it to your attention.
Fig. 1-3-5 The four virtues of working with people. (Kelmar Associates)
FOUR VIRTUES
There are many virtues, but four are of them are very important to the person who wishes to live and work successfully with people. They are consistency, sincerity, courtesy, and friendliness, Fig. 1-3-5.
1.We feel more secure in a relationship with consistent people, even though they may be always unreasonably demanding, than we do with those who are reasonable part of the time and unreasonable at other times.
▪We can learn how to deal with people who are consistent, even if they are consistently wrong, but it is very difficult to develop a strategy for the one guided by whims and notions.
2.Sincerity is important, because it deserves friends. It is not possible to talk your way into friendship in a social or business life. In order to win friends, people must recognize you as worthy of their friendship.
▪It is not necessary to agree with people on every detail, or that either party should admit that the other is perfect in wisdom or justice, but each should be sure of the other’s sincerity, so that they feel free to work out the problem for the common good.
3.One who wishes to get along well with people cannot afford to ignore courtesy; that means being considerate of others in little things.
▪To refuse a request gracefully, to show respect for what others revere, to treat even bores with consideration, to be eager to do a favor, to be calm and pleasant under pressure: these are evidences of courtesy.
▪Courtesy is the easiest quality to lift one above the crowd and it wins friends.
▪It is more interesting to out-think an opponent to an idea than to win by using your position as a leader.
4.Friendliness with a person means that you have some particular meaning to that person. It means that even if you are not in a position to benefit people materially, you take steps to oblige them and show your friendly spirit.
SUMMARY
Leadership has been written about for thousands of years, and many books are published every year giving advice on how to become and remain an executive. Yet after all these years no substitute has been found for the four virtues: consistency, sincerity, courtesy, and friendliness.
Some Principles
▪A person who is more interested in the question “Who is right”? than in the question “What is right”? should not be appointed to a supervisory position.
▪The manager, supervisor, foreman, or other person in a position of command over people needs to be careful not to allow personalities to corrupt principles. Sometimes the executive is right; sometimes the worker is right; sometimes both are partly right: but both need to work together in harmony.
▪The person who gets along with people focuses on their strengths and not on their weaknesses. Everyone has problems, the thing is to do something positive to help solve and overcome them.
▪Great people are not
