annoying acts and sayings of others to defective knowledge. They know that many criticisms are made because making them gives the critic a feeling of importance.
▪Self-control is necessary to succeed in working with people. Losing self-control tends to make enemies instead of friends, replaces intellect, and puts a person at a disadvantage. When one person is furious and the other cool, onlookers assume the person keeping their cool is right.
▪People who wish to work in harmony with other others are modest and moderate. They do not exceed what is necessary in discipline or in praise, in strife or in entertainment; there is a certain dignity attached to modesty.
▪Successful human relations are a combination of these virtues and principles, but all must play the game within their own environment and according to their own personal qualities and ideals.
Working and getting along with people consists of using fundamental ideas of kindliness and seeking understanding. It reminds us to allow everyone the right to exist in accordance with the character they have, whatever it turns out to be. It leads us to conform where we cannot alter, and to maintain our serenity when friends and fellow workers seem difficult.
LEADERSHIP
If management is a science, then leadership is an art. Leadership is of spirit and is all about human relationships. It is about people as people, rather than human resources – a terrible management expression. Leadership is an extension of personality and is all about vision, inspiration, encouragement, and motivation.
The need for good management speaks for itself, but why is good leadership so important in this day and age? Management cannot achieve its full potential without good and effective leadership. It is leadership that motivates people to work to be leaders. That is important, because any organization led only at the top and not at all levels will lack vitality and initiative. Anyone who can influence others is a leader.
In any group of two or more persons, the leader (supervisor/manager, etc.) is the influential person who is heading toward a goal and helping a group reach this goal, Fig. 1-3-6. The leader is doing something in relation to others in a work group or in an organization. The nature of that activity varies according to the type of work, the kind of workers in the group, and the nature of the leader. Therefore, leadership is constantly changing due to dynamic, moving, or shifting forces that influence what the leader does and how it is done.
Fig. 1-3-6 A leader must use the talents of everyone in the group to produce a successful end product. (US Armed Forces Training Manual)
WHAT LEADERSHIP IS
Leadership is a combination of persuasion, compulsion, and example that encourages other people to work towards an end enthusiastically, and to the limit of their ability. The manager belongs to one of the world’s scarcest species: the leader. Everyone on the leader’s staff has a practical stake of the most concrete kind in the quality of the leadership. Guiding a group to an understanding of a complex problem and getting its cooperation in working it out, is one of the highest and most rewarding forms of management.
The most important person in relation to the employee is that employee’s supervisor. Supervisor’s have the responsibility to train, motivate, and provide the proper leadership to employees in their department.
Leadership Qualities
Competent supervisors/managers are custodians of the firm’s interests. They have technical qualifications, a broad intellectual outlook, a high sense of honor, and appreciation and understanding of human relationships. They must be clever and superior people, Fig. 1-3-7.
1.Those who have the mental and moral strength required for good leadership have sincere tolerance of other people’s race, color, creed, nationality, and habits.
▪They do not tolerate in themselves such traits as grouchiness, impatience, unpredictable outbursts, arrogance, favoritism, or inconsistency.
2.One of the critical qualifications for leadership is the ability to take substantial risks with reasonable self-control.
▪Managers cannot be submissive, depending upon others to lead them by the hand, or slow, waiting for the whiplash of authority to spur them to action.
3.Supervisors are flexible, examining and re-examining the performance of the department in the light of changing conditions.
▪They understand the essentials, decide what is required and how it will be done, and then see that the workers have a complete understanding of the job.
Fig. 1-3-7 A few of the qualities required for good leadership. (Kelmar Associates)
4.This demands poise, wisdom, agility of mind, courage, energy, determination, and the ability to keep going under frustration and disappointment.
THE ART OF MANAGEMENT
Managers must have constructive imaginations governed by an orderly mind-viewing the possibilities, analyzing the difficulties, and controlling the execution. They are both dreamers to plot a new path and drummers to get the staff marching on it.
Managers must be organizers; good organization is the heart of a successful business operation. It means distributing duties or functions among individual employees in such a way as to operate at high efficiency. It is the manager’s duty to see any difference between a worker’s potential productivity and his/her performance, and to see that the gap is made smaller.
The supervisor who takes an inefficient branch or department and makes it run effectively experiences a big emotional reward. If you accept a position as manager/supervisor, you have accepted responsibility for the successful operation of the branch or department. You have position, prestige, and authority, but also will also be accountable for those under you.
HANDLING PEOPLE
If businesses fail because of poor management, why do managers fail? It is not because of technical ability, but mostly because of lack of skill in working with human beings. The functions of managers are involved with the understanding of the people who work with them. It is at this point that administrative intelligence meets its greatest challenge and earns its greatest rewards.
Four key rules to guide the leader:
▪Treat the employees as human beings.
▪Harness their desires.
▪Teach them how.
▪Criticize constructively
These add up to something big; they show the desire to have all employees reach their greatest potential self-development.
The successful manager has learned to transform power over people into power with people. The challenge is to makes the workers want to do the right thing in the right way for the good of the company. In order for this to be successful, a supervisor must have patience with the inefficiency of those who are trying.
HELP WORKERS TO MAKE GOOD
The attitude toward
