What would be the goal or target for a Desktop Management Interface’s improvement team?
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98. Is Desktop Management Interface currently on schedule according to the plan?
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99. How was the ‘as is’ process map developed, reviewed, verified and validated?
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100. Does the team have regular meetings?
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101. Has everyone on the team, including the team leaders, been properly trained?
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102. The political context: who holds power?
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103. How will the Desktop Management Interface team and the group measure complete success of Desktop Management Interface?
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104. What key stakeholder process output measure(s) does Desktop Management Interface leverage and how?
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105. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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106. What is the scope of Desktop Management Interface?
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107. Has/have the customer(s) been identified?
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108. How do you manage scope?
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109. How did the Desktop Management Interface manager receive input to the development of a Desktop Management Interface improvement plan and the estimated completion dates/times of each activity?
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110. Are different versions of process maps needed to account for the different types of inputs?
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111. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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112. Has a project plan, Gantt chart, or similar been developed/completed?
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113. What is the context?
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114. Are task requirements clearly defined?
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115. What Desktop Management Interface services do you require?
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116. What defines best in class?
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117. Has a high-level ‘as is’ process map been completed, verified and validated?
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118. What is the worst case scenario?
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119. What information do you gather?
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120. What are (control) requirements for Desktop Management Interface Information?
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121. Has the Desktop Management Interface work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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122. Has the direction changed at all during the course of Desktop Management Interface? If so, when did it change and why?
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123. Who defines (or who defined) the rules and roles?
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124. Has a team charter been developed and communicated?
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125. Is there any additional Desktop Management Interface definition of success?
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126. What is out of scope?
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127. Are approval levels defined for contracts and supplements to contracts?
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128. What are the Desktop Management Interface use cases?
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129. Who is gathering information?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Desktop Management Interface Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the costs and benefits?
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2. Do you have an issue in getting priority?
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3. How do you measure efficient delivery of Desktop Management Interface services?
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4. Have you included everything in your Desktop Management Interface cost models?
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5. How can you measure the performance?
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