my belief,the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Directory Assistance Service Scorecard on the second next page of the Self-Assessment.
Your completed Directory Assistance Service Scorecard will give you a clear presentation of which Directory Assistance Service areas need attention.
Directory Assistance Service
Scorecard Example
Example of how the finalized Scorecard can look like:
Directory Assistance Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Directory Assistance Service
Scorecard Example13
Directory Assistance Service
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:76
CRITERION #6: CONTROL:93
CRITERION #7: SUSTAIN:106
Directory Assistance Service and Managing Projects, Criteria for Project Managers:131
1.0 Initiating Process Group: Directory Assistance Service132
1.1 Project Charter: Directory Assistance Service134
1.2 Stakeholder Register: Directory Assistance Service136
1.3 Stakeholder Analysis Matrix: Directory Assistance Service137
2.0 Planning Process Group: Directory Assistance Service139
2.1 Project Management Plan: Directory Assistance Service141
2.2 Scope Management Plan: Directory Assistance Service143
2.3 Requirements Management Plan: Directory Assistance Service145
2.4 Requirements Documentation: Directory Assistance Service147
2.5 Requirements Traceability Matrix: Directory Assistance Service149
2.6 Project Scope Statement: Directory Assistance Service151
2.7 Assumption and Constraint Log: Directory Assistance Service154
2.8 Work Breakdown Structure: Directory Assistance Service156
2.9 WBS Dictionary: Directory Assistance Service158
2.10 Schedule Management Plan: Directory Assistance Service161
2.11 Activity List: Directory Assistance Service163
2.12 Activity Attributes: Directory Assistance Service165
2.13 Milestone List: Directory Assistance Service167
2.14 Network Diagram: Directory Assistance Service169
2.15 Activity Resource Requirements: Directory Assistance Service171
2.16 Resource Breakdown Structure: Directory Assistance Service173
2.17 Activity Duration Estimates: Directory Assistance Service175
2.18 Duration Estimating Worksheet: Directory Assistance Service177
2.19 Project Schedule: Directory Assistance Service179
2.20 Cost Management Plan: Directory Assistance Service181
2.21 Activity Cost Estimates: Directory Assistance Service183
2.22 Cost Estimating Worksheet: Directory Assistance Service185
2.23 Cost Baseline: Directory Assistance Service187
2.24 Quality Management Plan: Directory Assistance Service189
2.25 Quality Metrics: Directory Assistance Service191
2.26 Process Improvement Plan: Directory Assistance Service193
2.27 Responsibility Assignment Matrix: Directory Assistance Service195
2.28 Roles and Responsibilities: Directory Assistance Service197
2.29 Human Resource Management Plan: Directory Assistance Service199
2.30 Communications Management Plan: Directory Assistance Service201
2.31 Risk Management Plan: Directory Assistance Service203
2.32 Risk Register: Directory Assistance Service205
2.33 Probability and Impact Assessment: Directory Assistance Service207
2.34 Probability and Impact Matrix: Directory Assistance Service209
2.35 Risk Data Sheet: Directory Assistance Service211
