Are there recognized Directory Assistance Service problems?
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26. What Directory Assistance Service capabilities do you need?
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27. What creative shifts do you need to take?
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28. What Directory Assistance Service events should you attend?
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29. How do you identify the kinds of information that you will need?
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30. Do you have/need 24-hour access to key personnel?
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31. What vendors make products that address the Directory Assistance Service needs?
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32. To what extent does each concerned units management team recognize Directory Assistance Service as an effective investment?
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33. What does Directory Assistance Service success mean to the stakeholders?
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34. What else needs to be measured?
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35. How do you identify subcontractor relationships?
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36. Can management personnel recognize the monetary benefit of Directory Assistance Service?
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37. Is the need for organizational change recognized?
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38. What do you need to start doing?
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39. When a Directory Assistance Service manager recognizes a problem, what options are available?
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40. Will a response program recognize when a crisis occurs and provide some level of response?
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41. What are the timeframes required to resolve each of the issues/problems?
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42. What needs to be done?
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43. What needs to stay?
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44. How do you assess your Directory Assistance Service workforce capability and capacity needs, including skills, competencies, and staffing levels?
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45. To what extent would your organization benefit from being recognized as a award recipient?
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46. What are your needs in relation to Directory Assistance Service skills, labor, equipment, and markets?
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47. How are the Directory Assistance Service’s objectives aligned to the group’s overall stakeholder strategy?
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48. What prevents you from making the changes you know will make you a more effective Directory Assistance Service leader?
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49. What is the problem and/or vulnerability?
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50. How do you recognize an objection?
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51. Which information does the Directory Assistance Service business case need to include?
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52. As a sponsor, customer or management, how important is it to meet goals, objectives?
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53. What are the Directory Assistance Service resources needed?
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54. Will it solve real problems?
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55. What is the Directory Assistance Service problem definition? What do you need to resolve?
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56. Who are your key stakeholders who need to sign off?
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57. Who needs to know?
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58. Are losses recognized in a timely manner?
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59. Who defines the rules in relation to any given issue?
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60. What are the clients issues and concerns?
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61. How many trainings, in total, are needed?
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62. Why is this needed?
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63. What would happen if Directory Assistance Service weren’t done?
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64. Will new equipment/products be required to facilitate Directory Assistance Service delivery, for example is new software needed?
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65. What information do users need?
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66. What are the expected benefits of Directory Assistance Service to the stakeholder?
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67. How do you recognize an Directory Assistance Service objection?
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68. Consider your own Directory Assistance Service project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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