‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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14. Are all requirements met?
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15. Has/have the customer(s) been identified?
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16. What is the scope of Desktops as a service?
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17. What would be the goal or target for a Desktops as a service’s improvement team?
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18. Do you have a Desktops as a service success story or case study ready to tell and share?
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19. What are the dynamics of the communication plan?
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20. Is it clearly defined in and to your organization what you do?
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21. How do you gather requirements?
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22. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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23. What are the Desktops as a service use cases?
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24. Have the customer needs been translated into specific, measurable requirements? How?
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25. Do you all define Desktops as a service in the same way?
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26. Does the scope remain the same?
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27. Is there any additional Desktops as a service definition of success?
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28. Are there any constraints known that bear on the ability to perform Desktops as a service work? How is the team addressing them?
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29. What baselines are required to be defined and managed?
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30. How will variation in the actual durations of each activity be dealt with to ensure that the expected Desktops as a service results are met?
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31. How does the Desktops as a service manager ensure against scope creep?
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32. What is in scope?
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33. Is the work to date meeting requirements?
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34. Have all of the relationships been defined properly?
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35. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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36. Is there a Desktops as a service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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37. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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38. How do you catch Desktops as a service definition inconsistencies?
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39. What are the Desktops as a service tasks and definitions?
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40. What is the definition of success?
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41. The political context: who holds power?
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42. What is out of scope?
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43. What is the scope?
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44. What is the worst case scenario?
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45. How would you define Desktops as a service leadership?
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46. Has a high-level ‘as is’ process map been completed, verified and validated?
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47. What was the context?
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48. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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49. How will the Desktops as a service team and the group measure complete success of Desktops as a service?
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50. Has a project plan, Gantt chart, or similar been developed/completed?
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51. How do you manage scope?
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52. What customer feedback methods were used to solicit their input?
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53. What are (control) requirements for Desktops as a service Information?
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54. What sort of initial information to gather?
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55. What information do you gather?
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56. Has the direction changed at all during the course of Desktops as a service? If so, when did it change and why?
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57.
