56. What sources do you use to gather information for a Personal Access System study?
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57. Has a team charter been developed and communicated?
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58. How do you keep key subject matter experts in the loop?
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59. What is out-of-scope initially?
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60. What customer feedback methods were used to solicit their input?
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61. What is in scope?
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62. What is a worst-case scenario for losses?
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63. Scope of sensitive information?
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64. What would be the goal or target for a Personal Access System’s improvement team?
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65. Has everyone on the team, including the team leaders, been properly trained?
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66. How would you define Personal Access System leadership?
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67. Are required metrics defined, what are they?
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68. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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69. Is the Personal Access System scope complete and appropriately sized?
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70. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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71. Have all of the relationships been defined properly?
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72. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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73. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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74. Are the Personal Access System requirements complete?
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75. What system do you use for gathering Personal Access System information?
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76. How can the value of Personal Access System be defined?
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77. Has a project plan, Gantt chart, or similar been developed/completed?
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78. How do you think the partners involved in Personal Access System would have defined success?
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79. How is the team tracking and documenting its work?
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80. Has the Personal Access System work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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81. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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82. In what way can you redefine the criteria of choice clients have in your category in your favor?
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83. What is the context?
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84. Is it clearly defined in and to your organization what you do?
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85. Do you all define Personal Access System in the same way?
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86. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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87. Have the customer needs been translated into specific, measurable requirements? How?
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88. When are meeting minutes sent out? Who is on the distribution list?
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89. Is the team equipped with available and reliable resources?
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90. What intelligence can you gather?
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91. What scope to assess?
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92. Who is gathering information?
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93. What are the rough order estimates on cost savings/opportunities that Personal Access System brings?
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94. How would you define the culture at your organization, how susceptible is it to Personal Access System changes?
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95. How was the ‘as is’ process map developed, reviewed, verified and validated?
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96. How do you manage scope?
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97. What are the dynamics of the communication plan?
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98. Who are the Personal Access System improvement team members, including Management Leads and Coaches?
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99. What information should you gather?
