score to the Risk transfer Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How is the team tracking and documenting its work?
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2. Should you require wet signatures on endorsements to policies?
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3. What outsourced services will you require?
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4. Is the team equipped with available and reliable resources?
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5. Who are the Risk transfer improvement team members, including Management Leads and Coaches?
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6. How will variation in the actual durations of each activity be dealt with to ensure that the expected Risk transfer results are met?
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7. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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8. Has a team charter been developed and communicated?
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9. Are there different segments of customers?
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10. Is Risk transfer linked to key stakeholder goals and objectives?
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11. Is Risk transfer currently on schedule according to the plan?
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12. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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13. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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14. Is there a Risk transfer management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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15. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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16. Should there be sector separation in the case of reinsurance business by primary insurers?
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17. How was the ‘as is’ process map developed, reviewed, verified and validated?
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18. How does the Risk transfer manager ensure against scope creep?
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19. Does the team have regular meetings?
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20. What about capital requirements?
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21. Is the Risk transfer scope manageable?
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22. Who would require crime insurance?
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23. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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24. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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25. Has/have the customer(s) been identified?
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26. How did the Risk transfer manager receive input to the development of a Risk transfer improvement plan and the estimated completion dates/times of each activity?
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27. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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28. Is a fully trained team formed, supported, and committed to work on the Risk transfer improvements?
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29. Has a project plan, Gantt chart, or similar been developed/completed?
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30. If substitutes have been appointed, have they been briefed on the Risk transfer goals and received regular communications as to the progress to date?
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31. What knowledge or experience is required?
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32. Has the direction changed at all during the course of Risk transfer? If so, when did it change and why?
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33. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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34. Are customer(s) identified and segmented according to their different needs and requirements?
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35. What outsource services will you require?
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36. What are the compelling stakeholder reasons for embarking on Risk transfer?
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37. Are different versions of process maps needed to account for the different types of inputs?
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