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26. How much are sponsors, customers, partners, stakeholders involved in Customer Service Assurance? In other words, what are the risks, if Customer Service Assurance does not deliver successfully?
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27. How do you recognize an Customer Service Assurance objection?
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28. Are losses recognized in a timely manner?
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29. Would you recognize a threat from the inside?
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30. Do you need different information or graphics?
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31. What Customer Service Assurance coordination do you need?
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32. Are there any revenue recognition issues?
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33. What are the clients issues and concerns?
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34. Will new equipment/products be required to facilitate Customer Service Assurance delivery, for example is new software needed?
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35. Who are your key stakeholders who need to sign off?
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36. What resources or support might you need?
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37. For your Customer Service Assurance project, identify and describe the business environment, is there more than one layer to the business environment?
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38. Which needs are not included or involved?
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39. Who should resolve the Customer Service Assurance issues?
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40. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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41. What extra resources will you need?
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42. Are problem definition and motivation clearly presented?
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43. What needs to stay?
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44. Who else hopes to benefit from it?
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45. How do you assess your Customer Service Assurance workforce capability and capacity needs, including skills, competencies, and staffing levels?
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46. What Customer Service Assurance problem should be solved?
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47. What problems are you facing and how do you consider Customer Service Assurance will circumvent those obstacles?
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48. Will Customer Service Assurance deliverables need to be tested and, if so, by whom?
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49. Do you have/need 24-hour access to key personnel?
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50. What is the recognized need?
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51. Are there Customer Service Assurance problems defined?
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52. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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53. When a Customer Service Assurance manager recognizes a problem, what options are available?
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54. Why is this needed?
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55. Do you need to avoid or amend any Customer Service Assurance activities?
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56. Where is training needed?
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57. Are there recognized Customer Service Assurance problems?
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58. Whom do you really need or want to serve?
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59. Can management personnel recognize the monetary benefit of Customer Service Assurance?
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60. What tools and technologies are needed for a custom Customer Service Assurance project?
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61. What are the timeframes required to resolve each of the issues/problems?
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62. Will it solve real problems?
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63. What are the expected benefits of Customer Service Assurance to the stakeholder?
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64. What does Customer Service Assurance success mean to the stakeholders?
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65. What vendors make products that address the Customer Service Assurance needs?
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66. Who defines the rules in relation to any given issue?
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67. Who needs what information?
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68. Do you know what you need to know about Customer Service Assurance?
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69. How does it fit into your organizational needs and tasks?
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