On Demand Software A Complete Guide - 2020 Edition. Gerardus Blokdyk

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answer to this question is clearly defined’.

      There are two ways in which you can choose to interpret this statement;

      1.how aware are you that the answer to the question is clearly defined

      2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

      A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

      After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the On Demand Software Scorecard on the second next page of the Self-Assessment.

      Your completed On Demand Software Scorecard will give you a clear presentation of which On Demand Software areas need attention.

      On Demand Software

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      On Demand Software

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      On Demand Software

      Scorecard Example12

      On Demand Software

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      On Demand Software and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: On Demand Software130

      1.1 Project Charter: On Demand Software132

      1.2 Stakeholder Register: On Demand Software134

      1.3 Stakeholder Analysis Matrix: On Demand Software135

      2.0 Planning Process Group: On Demand Software137

      2.1 Project Management Plan: On Demand Software139

      2.2 Scope Management Plan: On Demand Software141

      2.3 Requirements Management Plan: On Demand Software143

      2.4 Requirements Documentation: On Demand Software145

      2.5 Requirements Traceability Matrix: On Demand Software147

      2.6 Project Scope Statement: On Demand Software149

      2.7 Assumption and Constraint Log: On Demand Software151

      2.8 Work Breakdown Structure: On Demand Software153

      2.9 WBS Dictionary: On Demand Software155

      2.10 Schedule Management Plan: On Demand Software158

      2.11 Activity List: On Demand Software160

      2.12 Activity Attributes: On Demand Software162

      2.13 Milestone List: On Demand Software164

      2.14 Network Diagram: On Demand Software166

      2.15 Activity Resource Requirements: On Demand Software168

      2.16 Resource Breakdown Structure: On Demand Software170

      2.17 Activity Duration Estimates: On Demand Software172

      2.18 Duration Estimating Worksheet: On Demand Software175

      2.19 Project Schedule: On Demand Software177

      2.20 Cost Management Plan: On Demand Software179

      2.21 Activity Cost Estimates: On Demand Software181

      2.22 Cost Estimating Worksheet: On Demand Software183

      2.23 Cost Baseline: On Demand Software185

      2.24 Quality Management Plan: On Demand Software187

      2.25 Quality Metrics: On Demand Software189

      2.26 Process Improvement Plan: On Demand Software191

      2.27 Responsibility Assignment Matrix: On Demand Software193

      2.28 Roles and Responsibilities: On Demand Software195

      2.29 Human Resource Management Plan: On Demand Software197

      2.30 Communications Management Plan: On Demand Software199

      2.31 Risk Management Plan: On Demand Software201

      2.32 Risk Register: On Demand Software203

      2.33 Probability and Impact Assessment: On Demand Software205

      2.34 Probability and Impact Matrix: On Demand Software207

      2.35 Risk Data Sheet: On Demand Software209

      2.36 Procurement Management Plan: On Demand Software211

      2.37 Source Selection Criteria: On Demand Software213

      2.38 Stakeholder Management Plan: On Demand Software215

      2.39 Change Management Plan: On Demand Software217

      3.0 Executing

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