as a service’s improvement team?
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12. Does the team have regular meetings?
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13. What is out of scope?
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14. Who is gathering information?
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15. Is the Conversion as a service scope manageable?
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16. What was the context?
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17. Is there any additional Conversion as a service definition of success?
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18. What are the dynamics of the communication plan?
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19. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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20. If substitutes have been appointed, have they been briefed on the Conversion as a service goals and received regular communications as to the progress to date?
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21. How are consistent Conversion as a service definitions important?
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22. What is the definition of success?
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23. Has/have the customer(s) been identified?
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24. What is the scope of Conversion as a service?
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25. What are the core elements of the Conversion as a service business case?
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26. Are there different segments of customers?
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27. What sources do you use to gather information for a Conversion as a service study?
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28. Are accountability and ownership for Conversion as a service clearly defined?
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29. Who approved the Conversion as a service scope?
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30. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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31. How would you define Conversion as a service leadership?
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32. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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33. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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34. Has everyone on the team, including the team leaders, been properly trained?
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35. Have specific policy objectives been defined?
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36. Has the Conversion as a service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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37. Has your scope been defined?
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38. Who is gathering Conversion as a service information?
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39. Who are the Conversion as a service improvement team members, including Management Leads and Coaches?
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40. How do you gather Conversion as a service requirements?
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41. In what way can you redefine the criteria of choice clients have in your category in your favor?
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42. Who defines (or who defined) the rules and roles?
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43. How can the value of Conversion as a service be defined?
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44. What baselines are required to be defined and managed?
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45. Are the Conversion as a service requirements testable?
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46. What defines best in class?
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47. How do you manage scope?
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48. How do you manage changes in Conversion as a service requirements?
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49. How will the Conversion as a service team and the group measure complete success of Conversion as a service?
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50. What is the worst case scenario?
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51. Is it clearly defined in and to your organization what you do?
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52. What is out-of-scope initially?
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53. Have all basic functions of Conversion as a service been defined?
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54. What critical content must be communicated – who, what, when, where, and how?
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55.
