30. Does your organization systematically track and analyze outcomes related for accountability and quality improvement?
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31. Are pertinent alerts monitored, analyzed and distributed to appropriate personnel?
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32. What are self-service data discovery and visualisation tools?
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33. Are losses documented, analyzed, and remedial processes developed to prevent future losses?
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34. Have the types of risks that may impact Self-service been identified and analyzed?
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35. Do several people in different organizational units assist with the Self-service process?
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36. How can the available data be enriched to allow for self-service?
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37. What is a service recovery process from a self-service technology approach?
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38. Does the knowledge management module include the ability to establish expiration dates that drive update alerts to the document owner?
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39. What security measures are used to safeguard employee data in the self-service portal?
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40. Will self-service drive more complex calls to the service desk?
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41. What tools were used to generate the list of possible causes?
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42. How difficult is it to qualify what Self-service ROI is?
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43. Have the problem and goal statements been updated to reflect the additional knowledge gained from the analyze phase?
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44. When should a process be art not science?
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45. Did any additional data need to be collected?
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46. Have all non-recommended alternatives been analyzed in sufficient detail?
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47. How will corresponding data be collected?
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48. What reports are available to drive Evolve Loop content development, especially to fill customer self-service gaps?
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49. Does the BI platform support various self-service BI automation processes that allow business users to do more with less?
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50. How do you enable self-service business intelligence without compromising on data accuracy?
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51. Who will facilitate the team and process?
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52. Is your data ready for self-service business intelligence?
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53. Which stakeholder characteristics are analyzed?
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54. Is the recovery process a self-service mechanism or must the customer contact your organization to request data recovery?
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55. Is the connectivity for self-service users the same as it would be for IT or is it limited to a subset of data sources?
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56. Are self-service libraries a threat to the profession or an opportunity to better serve patrons?
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