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46. What measurements are being captured?
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47. How best to implement Analytic Applications for high user adoption and self-service?
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48. What are the key input variables? What are the key process variables? What are the key output variables?
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49. Is a follow-up focused external Self-service review required?
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50. Is there a Performance Baseline?
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51. How do you know that any Self-service analysis is complete and comprehensive?
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52. How do you measure efficient delivery of Self-service services?
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53. Is Process Variation Displayed/Communicated?
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54. Do all call center inquiries have to be via telephonic means or can self-service methods be utilized via the web or other resources to reduce headcount and cost?
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55. Are you ready to learn more about how your organization can use self-service analytics to increase the effectiveness of analytics programs?
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56. What is your path to a single source of truth and true BI self-service with a current landscape that has multiple analytics solutions and a high TCO?
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57. Are there measurements based on task performance?
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58. How do you leverage empowered analytics (self-service) to change the way your organization works?
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59. How does self-service BI influence the lifecycle of BI, in terms of analysis and design?
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60. What is the impact on your self-service strategy?
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61. When asked, what impact does self-service have on your customers?
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62. How much will the self-service portal cost up front and annually?
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63. How will success or failure be measured?
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64. Do your organizations IT BI teams and development experts provide guidance to users of self-service BI and analytics technologies?
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65. How should the self-service technology features be prioritized?
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66. Was a data collection plan established?
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67. Is data collected on key measures that were identified?
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68. Where can you go to verify the info?
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69. What is an unallowable cost?
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70. What are the agreed upon definitions of the high impact areas, defect(s), unit(s), and opportunities that will figure into the process capability metrics?
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71. Have you deployed self-service/automated tools to optimize your IT operational cost?
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72. Does management have the right priorities among projects?
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73. Is key measure data collection planned and executed, process variation displayed and communicated and performance baselined?
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74. How will costs be allocated?
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75. Which self-service technology are you focusing on?
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76. How advanced and coherent is the data architecture in support of a self-service analytics initiative?
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77. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Self-service services/products?
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78. Among the Self-service product and service cost to be estimated, which is considered hardest to estimate?
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79. What key measures identified indicate the performance of the stakeholder process?
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80. What impact has using self-service for customer service currently had on your organizations ability to address priorities?
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81. Is it cost effective to use a self-service system because of the consequent reduction in staff costs?
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82. Are key measures identified and agreed upon?
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83. Who participated in the data collection for measurements?
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84. Have you found any ‘ground fruit’ or ‘low-hanging fruit’ for immediate remedies to the gap in performance?
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85. Which Self-service impacts are significant?
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86. Are high impact defects defined and identified in the stakeholder process?
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87. What does self-service really cost?
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