stakeholders?
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76. For your Health benefits project, identify and describe the business environment, is there more than one layer to the business environment?
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77. What are the timeframes required to resolve each of the issues/problems?
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78. How do you take a forward-looking perspective in identifying Health benefits research related to market response and models?
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79. Do you know what you need to know about Health benefits?
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80. How are the Health benefits’s objectives aligned to the group’s overall stakeholder strategy?
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81. Who else hopes to benefit from it?
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82. Why is this needed?
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83. What vendors make products that address the Health benefits needs?
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84. How do you identify the kinds of information that you will need?
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85. What is the problem or issue?
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86. How are you going to measure success?
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87. Where is training needed?
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88. Do you have/need 24-hour access to key personnel?
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89. What problems are you facing and how do you consider Health benefits will circumvent those obstacles?
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90. Can management personnel recognize the monetary benefit of Health benefits?
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91. What training and capacity building actions are needed to implement proposed reforms?
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92. What activities does the governance board need to consider?
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93. What Health benefits capabilities do you need?
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94. How do you recognize an Health benefits objection?
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95. What are the clients issues and concerns?
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96. How do you recognize an objection?
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97. What needs to stay?
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98. Have you identified your Health benefits key performance indicators?
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99. What are the minority interests and what amount of minority interests can be recognized?
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100. Are there Health benefits problems defined?
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101. How much are sponsors, customers, partners, stakeholders involved in Health benefits? In other words, what are the risks, if Health benefits does not deliver successfully?
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102. Does Health benefits create potential expectations in other areas that need to be recognized and considered?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health benefits Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What key stakeholder process output measure(s) does Health benefits leverage and how?
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2. What are the requirements for audit information?
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3. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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4. What knowledge or experience is required?
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5. What system do you use for gathering Health benefits information?
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6. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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7. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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8. What is the definition of Health benefits excellence?
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9. Is special Health benefits user knowledge required?
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10. If substitutes have been appointed, have they been briefed on the Health benefits goals and received regular communications as to the progress to date?
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11.
