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100. Does the team have regular meetings?
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101. Who are the Health benefits improvement team members, including Management Leads and Coaches?
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102. Is Health benefits linked to key stakeholder goals and objectives?
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103. How will the Health benefits team and the group measure complete success of Health benefits?
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104. How do you manage unclear Health benefits requirements?
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105. What are the Health benefits use cases?
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106. Is there a Health benefits management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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107. Do you have a Health benefits success story or case study ready to tell and share?
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108. Is it clearly defined in and to your organization what you do?
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109. What is in scope?
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110. What Health benefits services do you require?
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111. How do you build the right business case?
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112. Who is gathering information?
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113. What happens if Health benefits’s scope changes?
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114. What defines best in class?
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115. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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116. How do you gather requirements?
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117. Is the Health benefits scope complete and appropriately sized?
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118. Scope of sensitive information?
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119. How was the ‘as is’ process map developed, reviewed, verified and validated?
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120. How do you keep key subject matter experts in the loop?
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121. Is the team equipped with available and reliable resources?
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122. Are required metrics defined, what are they?
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123. What are (control) requirements for Health benefits Information?
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124. What is the scope of the Health benefits effort?
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125. In what way can you redefine the criteria of choice clients have in your category in your favor?
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126. What is the worst case scenario?
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127. What is the context?
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128. What constraints exist that might impact the team?
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129. What is the definition of success?
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130. Do you have organizational privacy requirements?
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131. Who is gathering Health benefits information?
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132. What scope do you want your strategy to cover?
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133. What is out of scope?
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134. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health benefits Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are hidden Health benefits quality costs?
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2. What do people want to verify?
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3. When a disaster occurs, who gets priority?
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4. How do your measurements capture actionable Health benefits information for use in exceeding your customers expectations and securing your customers engagement?
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5.
