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108. In what way can you redefine the criteria of choice clients have in your category in your favor?
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109. Have all of the relationships been defined properly?
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110. How do you gather the stories?
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111. Are all requirements met?
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112. Has the direction changed at all during the course of Social cognition? If so, when did it change and why?
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113. Is there a critical path to deliver Social cognition results?
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114. Does the team have regular meetings?
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115. What knowledge or experience is required?
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116. Is the work to date meeting requirements?
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117. Who approved the Social cognition scope?
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118. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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119. Are resources adequate for the scope?
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120. What intelligence can you gather?
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121. Are the Social cognition requirements complete?
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122. Do you have organizational privacy requirements?
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123. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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124. What customer feedback methods were used to solicit their input?
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125. Is special Social cognition user knowledge required?
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126. What are the dynamics of the communication plan?
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127. Are the Social cognition requirements testable?
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128. How is the team tracking and documenting its work?
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129. How would you define the culture at your organization, how susceptible is it to Social cognition changes?
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130. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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131. What defines best in class?
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132. How do you catch Social cognition definition inconsistencies?
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133. What gets examined?
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134. What baselines are required to be defined and managed?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Social cognition Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How can you measure the performance?
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2. What measurements are being captured?
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3. What is measured? Why?
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4. Is the solution cost-effective?
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5. Do you have an issue in getting priority?
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6. Has a cost center been established?
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7. What relevant entities could be measured?
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8. What causes investor action?
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9. How are measurements made?
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10. Why do you expend time and effort to implement measurement, for whom?
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11. What is your Social cognition quality cost segregation study?
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12. Does management have the right priorities among projects?
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13. What are the costs and benefits?
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14.
