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11. Has everyone on the team, including the team leaders, been properly trained?
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12. Have all of the relationships been defined properly?
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13. What Healthcare service services do you require?
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14. How did the Healthcare service manager receive input to the development of a Healthcare service improvement plan and the estimated completion dates/times of each activity?
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15. What is the definition of Healthcare service excellence?
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16. What is the scope?
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17. How do you manage scope?
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18. How do you keep key subject matter experts in the loop?
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19. Are required metrics defined, what are they?
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20. What Healthcare service requirements should be gathered?
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21. What intelligence can you gather?
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22. Who is gathering information?
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23. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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24. Are roles and responsibilities formally defined?
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25. How do you manage changes in Healthcare service requirements?
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26. Does the team have regular meetings?
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27. Why are you doing Healthcare service and what is the scope?
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28. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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29. Does the scope remain the same?
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30. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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31. What happens if Healthcare service’s scope changes?
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32. What is the scope of the Healthcare service effort?
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33. Has a high-level ‘as is’ process map been completed, verified and validated?
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34. How was the ‘as is’ process map developed, reviewed, verified and validated?
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35. What are the Healthcare service tasks and definitions?
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36. What constraints exist that might impact the team?
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37. When are meeting minutes sent out? Who is on the distribution list?
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38. How do you hand over Healthcare service context?
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39. Is there a clear Healthcare service case definition?
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40. When is/was the Healthcare service start date?
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41. Will a Healthcare service production readiness review be required?
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42. Is scope creep really all bad news?
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43. How do you build the right business case?
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44. Are approval levels defined for contracts and supplements to contracts?
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45. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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46. How will the Healthcare service team and the group measure complete success of Healthcare service?
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47. Have all basic functions of Healthcare service been defined?
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48. Has a Healthcare service requirement not been met?
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49. What is the scope of the Healthcare service work?
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50. What scope to assess?
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51. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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52. Has/have the customer(s) been identified?
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53. Is the scope of Healthcare service defined?
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54. How does the Healthcare service manager ensure against scope creep?
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55. What are the core elements of the Healthcare service business case?
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