answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Health Care Services Scorecard on the second next page of the Self-Assessment.
Your completed Health Care Services Scorecard will give you a clear presentation of which Health Care Services areas need attention.
Health Care Services
Scorecard Example
Example of how the finalized Scorecard can look like:
Health Care Services
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Health Care Services
Scorecard Example12
Health Care Services
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:43
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:89
CRITERION #7: SUSTAIN:102
Health Care Services and Managing Projects, Criteria for Project Managers:127
1.0 Initiating Process Group: Health Care Services128
1.1 Project Charter: Health Care Services130
1.2 Stakeholder Register: Health Care Services132
1.3 Stakeholder Analysis Matrix: Health Care Services133
2.0 Planning Process Group: Health Care Services135
2.1 Project Management Plan: Health Care Services137
2.2 Scope Management Plan: Health Care Services139
2.3 Requirements Management Plan: Health Care Services141
2.4 Requirements Documentation: Health Care Services143
2.5 Requirements Traceability Matrix: Health Care Services145
2.6 Project Scope Statement: Health Care Services147
2.7 Assumption and Constraint Log: Health Care Services149
2.8 Work Breakdown Structure: Health Care Services151
2.9 WBS Dictionary: Health Care Services153
2.10 Schedule Management Plan: Health Care Services155
2.11 Activity List: Health Care Services157
2.12 Activity Attributes: Health Care Services159
2.13 Milestone List: Health Care Services161
2.14 Network Diagram: Health Care Services163
2.15 Activity Resource Requirements: Health Care Services165
2.16 Resource Breakdown Structure: Health Care Services167
2.17 Activity Duration Estimates: Health Care Services169
2.18 Duration Estimating Worksheet: Health Care Services171
2.19 Project Schedule: Health Care Services173
2.20 Cost Management Plan: Health Care Services175
2.21 Activity Cost Estimates: Health Care Services177
2.22 Cost Estimating Worksheet: Health Care Services179
2.23 Cost Baseline: Health Care Services181
2.24 Quality Management Plan: Health Care Services183
2.25 Quality Metrics: Health Care Services185
2.26 Process Improvement Plan: Health Care Services187
2.27 Responsibility Assignment Matrix: Health Care Services189
2.28 Roles and Responsibilities: Health Care Services191
2.29 Human Resource Management Plan: Health Care Services193
2.30 Communications Management Plan: Health Care Services195
2.31 Risk Management Plan: Health Care Services197
2.32 Risk Register: Health Care Services199
2.33 Probability and Impact Assessment: Health Care Services201
2.34 Probability and Impact Matrix: Health Care Services203
2.35 Risk Data Sheet: Health Care Services205
2.36 Procurement Management Plan: Health Care Services207
2.37 Source Selection Criteria: Health Care Services209
2.38 Stakeholder Management Plan: Health Care Services211
2.39 Change
