simultaneously in Canada.
ISBN: 978-1-119-77334-4
ISBN: 978-1-119-77340-5 (ebk.)
ISBN: 978-1-119-77339-9 (ebk.)
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permission.
Limit of Liability/Disclaimer of Warranty: While the publisher and authors have used their best efforts in preparing this work, they make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives, written sales materials or promotional statements for this work. The fact that an organization, website, or product is referred to in this work as a citation and/or potential source of further information does not mean that the publisher and authors endorse the information or services the organization, website, or product may provide or recommendations it may make. This work is sold with the understanding that the publisher is not engaged in rendering professional services. The advice and strategies contained herein may not be suitable for your situation. You should consult with a specialist where appropriate. Further, readers should be aware that websites listed in this work may have changed or disappeared between when this work was written and when it is read. Neither the publisher nor authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.
For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.
Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic formats. For more information about Wiley products, visit our web site at www.wiley.com.
Library of Congress Control Number: 2021942315
TRADEMARKS: WILEY, the Wiley logo, Sybex, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written permission. Microsoft 365 is a trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. John Wiley & Sons, Inc. is not associated with any product or vendor mentioned in this book.
Cover image: © Getty Images Inc./Jeremy Woodhouse
Cover design: Wiley
This book is dedicated to my family with thanks for their love and support: Jen, Jessica, and Daniel.
And to my parents: Arthur and Sue.
Acknowledgments
In my career I have been very fortunate to work with some great individuals who have shaped me into the person and IT Professional I am today (so if I ever get to write another book, I promise this will be a smaller list!):
Thank you first to my brother, Jon Lee, for helping me get my first work experience in a technical role, then to David Drylie, Chris McKenna, and Alistair Wilson for giving me such a great start to my professional career when I got my first full-time proper IT job. I learned a lot in those early days, and not just how to deal with dot matrix and Phaser solid ink printers! A huge thank you to Michael Dawson for showing me how important it is to care for the end-user experience when deploying any systems. Thank you to everyone at Waterstons, where I learned how to become a consultant and to treat customers the right way, as well as making some great friends, including Shahid Ali, James Alderson, Nat Hazlett, and Kate Thomson. Thank you to those at Modality Systems for creating and cultivating an amazing environment back then, where I was always surrounded by very clever people—especially to Rick Eveleigh, Graham Cropley, and Iain Smith. Special thanks to Jo Sims and Adrian Chatto for being the best project managers I have ever worked with and for teaching me that good PMs are worth their weight in gold! Then at my current role, thank you to all my consultant colleagues at LoopUp who have put up with me bouncing exam questions and ideas off them, I appreciate your feedback: Karl Smith, Jason Sloan, Tino Nguyen, Octavian Spuderca, and Leigh Henderson. Special thanks to Zach Bennett (you know what you did!).
Of course, the process of writing a book is not a simple one (as I've so recently learned!), so a big thank you to everyone at Wiley and beyond who have made this happen:
To Kenyon Brown for letting me loose with a keyboard, to Patrick Walsh for your guidance and assistance in shaping what this book has become (and I'm so sorry for all the deadline issues; this last year really didn't go to anyone's plan!), and to Jon Buhagiar for your technical reviews. There are a great many people behind the scenes at Wiley who have had input into this project and whom I do not know; to them I am also very grateful. Obviously, any issues and mistakes that remain are entirely mine!
Life is not all about work, so I must also thank my friends and family who have, over what has been a crazy 2020–21, helped keep the wheels on in day-to-day life:
So, thank you Team North (Nat, Tom, Kate, Fi, Mark, Scott, Ian, and Jen) and especially to Kate for being our pandemic-bubble-buddy friend!
Lastly, thank you to my family for being my family. Life hasn't been easy, but you have been with me through this whole thing and I hope we will get to have many more amazing (but less fraught) adventures together. I love you, Jen, Jessica, and Daniel.
About the Author
Ben Lee has spent most of his professional career working with Microsoft technologies and has passed more than 30 MCP exams (some as a charter member), and for the last 10+ years he has specialized in its Unified Communications and Collaboration stack. Since Teams entered the market, he has been helping organizations to understand how to deploy and adopt it successfully.
Ben has organized and helped many IT User Groups over the years and enjoys sharing knowledge and lessons learned through online platforms and speaking engagements, including with these UC-related groups:
UC Day/Evolve: Evolveconf.co.uk
