rel="nofollow" href="#ulink_371dca0c-e5ab-544e-8cde-ea83918aee6d">Finding Out How the Work Gets Done
Painting a Picture of the Process
Chapter 6: Managing People and Change
Getting into the Grey Matter
Gaining Acceptance
Sizing Up the Status Quo
Coping with Change
Creating the Vision
Busting Assumptions
7 Part 3: Understanding Performance and Analyzing the Process Chapter 7: Gathering Data Managing by Fact Developing a Data Collection Plan Chapter 8: Presenting Your Data Delving into Different Types of Variation Recognizing the Importance of Control Charts Chapter 9: Identifying Root Causes Unearthing the Suspects Generating Your List of Suspects Confirming the Causes Chapter 10: Identifying Non-Value-Adding Steps and Waste Defining Value-Adding Looking at the Eight Wastes Chapter 11: Getting the Process to Flow Applying the Theory of Constraints Managing the Production Cycle Looking at Your Layout
8 Part 4: Improving and Innovating Chapter 12: Thinking Differently and Generating Solutions Getting Immersed in Ideas Prioritizing the Ideas Testing the Ideas to See What Will Fly Chapter 13: Discovering the Opportunity for Prevention Looking at Prevention Tools and Techniques Workplace Organization Using Visual Management Profiting from Preventive Maintenance Avoiding Peaks and Troughs Building in Business Process Robotics Chapter 14: Introducing Design for Six Sigma Introducing DfSS Introducing DMADV Defining What Needs Designing Considering Quality Function Deployment (QFD) Making Decisions Chapter 15: Discovering Design Thinking The Principles of Design Thinking Comparing DMADV and Design Thinking Walking through the Design Thinking Steps Deciding on Design Thinking Chapter 16: Applying Agile to Lean Six Sigma Projects Understanding Agile Principles Embracing an Agile Mindset Succeeding in the Scrum Capitalizing on Kanbans Combining Agile and Lean Six Sigma
9 Part 5: Deploying Lean Six Sigma and Making Change Happen Chapter 17: Running Rapid Improvement Events and Solving Problems with DMAIC Raving about Rapid Improvement Understanding the Facilitator’s Role Creating a Checklist for Running Successful Events Practicing Problem Solving Chapter 18: Ensuring Everyday Operational Excellence Standardizing the Process Making Everyday Operational Excellence a Reality Understanding Organizational Culture Chapter 19: Leading the Deployment and Selecting the Right Projects Considering Key Factors for Successful Deployment Understanding Executive Sponsorship Considering Size and Sector Recognizing the Important Role of Managers Introducing the Deployment Program Manager Starting Your Lean Six Sigma Program Understanding
