What Project Sponsors Do
Driving Strategy Deployment with Lean Six Sigma
Generating a List of Candidate Improvement Projects
Deciding Whether Lean Six Sigma Is the Right Approach
Setting Up a DMAIC Project
Chapter 20: Putting It All Together: Checklists to Support Your DMAIC Project
Defining the Project
Moving into the Measure Phase
Analyzing to Identify Root Causes
Quantifying the Opportunity
Identifying and Planning the Improvements
Confirming the Customer and Business Benefits
Implementing the Solutions and Controlling the Process
Conducting the Final Benefit Review
10 Part 6: The Part of Tens Chapter 21: Ten Tips for Best-Practice Project Storyboards Keep It Brief Make It Visual Make It Flow Weave the Story Together with a Golden Thread Keep It Up to Date as You Go Along Don't Forget the “Happily Ever After” Part Keep It Simple Develop a One-Page Summary Reflect on the Lessons Learned Share, Share, Share! Chapter 22: Ten Pitfalls to Avoid Jumping to Solutions Coming Down with Analysis Paralysis Falling into Common Project Traps Stifling the Program Before You’ve Started Ignoring Change Management Getting Complacent Thinking That You’re Already Doing It Believing the Myths Doing the Wrong Things Right Overtraining Chapter 23: Ten (Plus One) Places to Go for Help Your Colleagues Your Sponsor Other Organizations The Internet Social Media Networks and Associations Conferences Books Periodicals Software Training and Consulting Companies
11 Index
List of Tables
1 Chapter 4TABLE 4-1 Researching the RequirementsTABLE 4-2 Pros and Cons of Customer SurveysTABLE 4-3 Some Common CTQs
2 Chapter 10TABLE 10-1 A Value-Add AnalysisTABLE 10-2 A Waste Walk
3 Chapter 13TABLE 13-1 Weighing up the risk
4 Chapter 15TABLE 15-1 DMADV and Design ThinkingTABLE 15-2 What Is a Prototype?
List of Illustrations
1 Chapter 1FIGURE 1-1: The TPS house. FIGURE 1-2: Histogram showing the time taken to process orders. FIGURE 1-3: Standard deviation. FIGURE 1-4: Standard deviation formula. FIGURE 1-5: Highlighting defects. FIGURE 1-6: Abridged Process Sigma conversion table. FIGURE 1-7: Calculating Process Sigma values.
2 Chapter 2FIGURE 2-1: The five phases of DMAIC. FIGURE 2-2: A sample improvement charter. FIGURE 2-3: Framing the scope of your improvement project.
3 Chapter 3FIGURE 3-1: Using a process model. FIGURE 3-2: Identifying your internal customers. FIGURE 3-3: Process levels. FIGURE 3-4: The SIPOC model. FIGURE 3-5: Building up the SIPOC model.
4 Chapter 4FIGURE 4-1: Can you Kano? You must know the must-be requirements. FIGURE 4-2: Determining the CTQs. FIGURE 4-3: Developing a CTQ tree. FIGURE 4-4: Paired comparisons: Do you prefer this or that?
5 Chapter 5FIGURE 5-1: A spaghetti diagram. FIGURE 5-2: Keeping it simple with process mapping symbols. FIGURE 5-3: Which route do we follow? FIGURE 5-4: The deployment flowchart. FIGURE 5-5: Highlighting the interfaces. FIGURE 5-6: Measuring time. FIGURE 5-7: Total time showing dead time experienced by customers. FIGURE 5-8: Part of a Value Stream Map. FIGURE 5-9: Value Stream Map conventions. FIGURE 5-10: Identifying the delays. FIGURE 5-11: The ABC order process as a Value Stream Map. FIGURE 5-12: Building up the Value Stream Map. FIGURE 5-13: Developing the picture. FIGURE 5-14: Collecting data. FIGURE 5-15: Looking at
