An Important Word on Bias
Tracing the Origins of Biases and How They’re Reinforced
Identifying Ways Biases Show Up in Everyday Life
Distinguishing among the Various Biases
Describing the Ways Biases Affect Decision Making in the Workplace
Reprogramming Your Brain to Make Less Biased Decisions
Chapter 16: Moving from Unconscious Bias to Inclusive Leadership
Realizing the Benefits of Becoming an Inclusive Leader
Honing the Competencies and Key Traits of an Inclusive Leader
Avoiding the Pitfalls of Ineffective Leadership
Being Inclusive Everyday: Microbehaviors Leaders Often Overlook
Chapter 17: Enhancing Cultural Competence
Understanding What Cultural Competence Is (And What It Isn’t)
Distinguishing between Cultural Humility and Cultural Intelligence
Knowing How Cultures Differ: Seven Dimensions of Culture
Mapping Your Own Cultural Orientation
Assessing Your Cultural Competence — Tools You Can Use
Employing the Most Important Attributes of Cultural Competence
Chapter 18: Cultivating a Culture of Inclusion, Equity, and Belonging
Understanding Company Culture and How It’s Established
Introducing the Culture Spectrum
Exploring the Characteristics and Implications of Toxic Workplaces
Implementing a Sustainable Culture Transformation
Measuring the Impact of a Culture of Inclusion, Equity, and Belonging
9 Part 5: The Part of Tens Chapter 19: Ten Common Myths about Diversity and Inclusion When We Check This Box, We Can Move on to Other Priorities Isn’t Focusing on Diversity Just Reverse Discrimination? DEI Work Has No Place for Straight, White Men “Diversity” Is Just Code for “Race What We’re Really After Is Diversity of Thought I Support Diversity; I Just Don’t Want to Lower Our Standards If We Can Achieve Diversity, Inclusion Will Follow All Bias Is Bad Succeeding as a DEI Practitioner Will Put Me out of a Job Is All This DEI Work Really Necessary When People Seem Happy Here? Chapter 20: Ten Ways That Boards Can Influence DEI in the Organization Develop a DEI Statement and Center It in Your Business Strategy Commit to Diversifying Your Board Cultivate a Culture of Inclusion on Your Board Establish Clear Board Roles and Responsibilities Ensure Your Board Chair and CEO Are DEI Champions Provide Education on DEI-Related Topics Embrace an Equity Mindset Accept Responsibility Get Comfortable Being Uncomfortable Measure Your Success Chapter 21: Ten Things Underrepresented Talent Wish Leaders Knew Everyone Has Different Needs in the Workplace Representation Equals Diversity, Equity, AND Inclusion Intent Doesn’t Equal Impact Diversity, Equity, and Inclusion Are More Than Just “Race” Don’t Tokenize Me Because I’m the Only One Do Your Own Work; Walk the Talk Stop with the Overly Complimentary Language Don’t Interpret Silence as Consent or Agreement Ask for My Perspective and Input Even Though I’m Different from You Your Staff Is Watching You
10 Index
List of Tables
1 Chapter 7TABLE 7-1 Common Microaggressions and the Messages
