tion id="uc609d18b-1088-5d92-9030-3bb28233d302">
Table of Contents
1 Cover
3 Introduction Why Did I Write This Book? About This Book Reader Support for This Book
4 I: Become an Empathetic Leader 1 Hey, What Do You Know? Build Your Skillset Grow Through Listening A Proactive Mindset Note 2 An Amazing IT Department? What's That? 3 Conventional Wisdom Is Wrong A Tale of Two Projects The Downward Spiral of Micromanagement Notes
5 II: Four Steps to Innovate 4 The Right Foundation Set Expectations Build Trust Share Your Values 5 The Laudato Hierarchy of IT Needs Note 6 Keep the Lights On (KTLO) Note 7 Lean and Efficient IT 8 Create Value Cost Reduction Increase Revenues and Enable Opportunities Reduce Risk 9 Let's Innovate Develop the Mindset Dedicate Resources Embrace Risk Idea Generation Rapid Prototyping Note 10 CIO Report Card
6 III: Develop a Winning Culture 11 Culture Eats Eggs and Strategy Eats Bacon, or Something to that Effect The Wrong Way to Develop Culture Building a Strong Culture How Can a CIO Influence Culture? The Blue Bloods 12 The Boxes, the Lines, and the Dashes Step 1: Identify Your Functions and Business Needs Step 2: Create an Org Chart Step 3: Run Use Cases Step 4: Identify Skills Step 5: Review Your Team 13 Org Design—Just Show Me the Answer Support Cyber-Security Portfolio Manager HR Partner Finance Partner Executive Assistant Notes 14 Organizational Design and Culture 15 It's Not the Play, It's the Player Note 16 Take Care of Those Peeps Ask People What They Want from Their Career Spend the Most Time with Your Best People Provide Career Development Planning Always Support Your Team, Even When They're Wrong Be a Diode Have a Real Open-Door Policy Listen Only Make Changes that Are Necessary Provide Fair and Timely Feedback Be Kind Enough to Let Someone Go Notes 17 Hire the Best Notes
