3.1: CIO Self-AssessmentTable 3.2: Common Unfortunate Responses to IT Problems2 Chapter 18Table 18.1 Updating Your Thinking Paradigms
3 Chapter 21Table 21.1: Networking and Social Media
4 Chapter 30Table 30.1: Responses to Line Jumpers
List of Illustrations
1 Chapter 5Figure 5.1 Laudato Hierarchy of IT Needs
2 Chapter 6Figure 6.1 Laudato Hierarchy of IT Needs
3 Chapter 7Figure 7.1 Laudato Hierarchy of IT NeedsFigure 7.2 CIO Performance Matrix
4 Chapter 8Figure 8.1 Laudato Hierarchy of IT Needs
5 Chapter 9Figure 9.1 Laudato Hierarchy of IT Needs
6 Chapter 10Figure 10.1 The CIO Report Card
7 Chapter 11Figure 11.1 Culture Evaluation Matrix
8 Chapter 13Figure 13.1 Sample IT Organizational Design
9 Chapter 14Figure 14.1 Problem Resolution Path Org Chart
10 Chapter 15Figure 15.1 Speed and Quality Rating Matrix
11 Chapter 23Figure 23.1: IT Strategy Alignment
12 Chapter 24Figure 24.1: Sample ITIL Incident Reporting Process
13 Chapter 28Figure 28.1: Project Prioritization Evaluation Matrix
14 Chapter 30Figure 30.1: Example Project Ranking Worksheet
Guide
6 About the Technical Proofreader
11 Index
12 WILEY END USER LICENSE AGREEMENT
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