Курс MBA по менеджменту. Коллектив авторов
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Мудрый профессор, на которого мы ссылаемся, Фриц Ротлисбергер, писал об указующем персте в главе 9 книги The Elusive Phenomena (Boston: Harvard Business School Press, 1977).
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Peter B. Vaill, «The Purposing of High Performing Systems», Organizational Dynamics, Autumn, 1982.
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A. J. Rowe, R. O. Mason, and K. E. Dickel, Strategic Management and Business Policy (Reading, MA: Addison-Wesley, 1986), p. 558.
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Harlan Cleveland, The Knowledge Executive (New York: Truman Talley, 1985), Chapter 1.
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Russell L. Ackoff, Redesigning the Future (New York: John Wiley & Sons, 1974), p. 24.
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Clayton M. Christiansen, The Innovator’s Dilemma (Boston: Harvard Business School Press, 1997).
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Peter B. Vaill, Managing as a Performing Art (San Francisco: Jossey-Bass, 1989), p. 29.
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Chester Barnard, The Functions of the Executive (Cambridge, MA: Harvard University Press, 1938), p. 87.
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C. K. Prahalad and Gary Hamel, «Strategic Intent», Harvard Business Review, May-June 1989.
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W. Edwards Deming, Out of the Crisis (Cambridge, MA: MIT Center of Advanced Engineering Study, 1986); and Joseph M. Juran, Juran on Planning for Quality (New York: Free Press, 1988).
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Herbert Simon, The Sciences of the Artificial, 2nd ed. (Cambridge, MA: MIT Press, 1981), p. 178.
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Thomas J. Peters and Nancy Austin, A Passion for Excellence (New York: Random House, 1985), Chapter 2.
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Martin Weisbord and S. Janoff, Future Search: An Action Guide to Finding Common Ground for Action in Organizations (San Francisco: Berrett-Koehler, 1995); Harrison Owen, Open Space Technology (San Francisco: Berrett-Koehler, 1997); Dannemiller Tyson Associates, Whole-Scale Change: Unleashing the Magic in Organizations (San Francisco: Berrett-Koehler, 2000).