>Larry Sternberg, Kim Turnage
Managing to Make a Difference
PRAISE FOR MANAGING TO MAKE A DIFFERENCE
“Larry Sternberg has delivered several training programs for AMC managers over the years, and he has truly made a positive difference in our company. I am pleased he has written Managing to Make a Difference because I know he helps managers grow.”
“Around the year 2000, I worked with Larry Sternberg to develop a management training program for Marietta Memorial Hospital. Like Managing to Make a Difference, the program went beyond theory, emphasizing implementation in the workplace. That program played a key role in helping our managers improve their effectiveness. What Larry teaches works.”
“I have had the pleasure of working with Larry Sternberg twice in my career, at two different companies. He's the real deal – a transformational mentor who unfailingly follows the suggestions in his book and manages teams that consider their experiences with him to be extraordinary. After having the good fortune of joining him on the executive team at The Ritz-Carlton, Tysons Corner, I modeled my leadership style after his and truly believe his guidance has positively impacted thousands of employees. If you strive to become an effective, compassionate manager – one who truly makes a difference – this is a book you won't be able to put down.”
Larry Sternberg
Kim Turnage
Cover image: © mustafahacalaki/Getty Images, Inc.
Cover design: Wiley
Copyright © 2017 by John Wiley and Sons, Inc. All rights reserved.
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Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data:
Names: Sternberg, Larry, 1950- author. | Turnage, Kim, author.
Title: Managing to make a difference: how to engage, retain, and develop talent for maximum performance / Larry Sternberg, Kim Turnage.
Description: Hoboken, New Jersey: John Wiley & Sons, Inc., [2017] | Includes bibliographical references and index.
Identifiers: LCCN 2017007230 (print) | LCCN 2017016247 (ebook) | ISBN 9781119331834 (cloth) | ISBN 9781119331827 (epdf) | ISBN 9781119331780 (epub)
Subjects: LCSH: Personnel management. | Employee motivation | Employee retention. | Performance.
Classification: LCC HF5549 (ebook) | LCC HF5549 .S8435 2017 (print) | DDC 658.3 – dc23 LC record available at https://lccn.loc.gov/2017007230
PREFACE
It is entirely possible to accomplish business goals and earn promotions without making a positive difference in your employees' lives. We wrote this book for managers who do want to make that kind a difference, as it adds a powerful source of meaning and satisfaction to their work lives. In fact, when managers intentionally focus on making a positive difference, it becomes easier (and more fulfilling) for them to achieve business goals and progress in their careers.
We want this book to serve as a guide to help you grow as a manager. Not only do we provide a series of lessons, we also suggest a set of practical “experiments” that enable you to put the principles into action and learn from your own experience.
Not only are our recommendations supported by research, but over the course of his career, Larry Sternberg has put into practice every recommendation in the book. These recommendations work in the real world.
More than one reader pointed out that the strategies and tactics we teach can be used with family and friends to make a big difference in their lives. We invite you to keep this in mind as you progress through the book.
ACKNOWLEDGMENTS
Larry wishes to thank the following people for their contributions to this book:
My wife, Salli, whose unconditional love, belief, and support lift me up in everything I do.
My coauthor, Kim Turnage, who improved the final product far beyond what it would have been without her. Kim, I love working with you.
My boss, Kimberly Rath, for her unequivocal and generous support of this book, without which it would not have happened at all.
Carolyn Weese, for her proofing, formatting, and many other important contributions in getting this work
