id="n1">1
Ursula K. Le Guin, The Left Hand of Darkness (New York, NY: Ace Books, 1987.), p. 183.
2
Howard Schultz, Pour Your Heart Into It (New York, NY: Hyperion, 1997), p. 182.
3
Jyoti Thottam, “Work: Thank God It's Monday!” Time 165, no. 3 (January 2005). 1 Ursula K. Le Guin, 2 Howard Schultz, 3 Jyoti Thottam, “Work: Thank God It's Monday!” 4 Timothy R. Clark, “The 5 Ways That Highly Engaged Employees Are Different,” TLNT, June 19, 2012. https://www.eremedia.com/tlnt/the-5-ways-that-highly-engaged-employees-are-different/ 5 6 Quoted in Jennifer Robinson, “Saving Campbell Soup Company,” 7 Charles R. Swindoll, “The Value of a Positive Attitude,” Insight for Living Ministries (November 2015). https://www.insight.org/resources/daily-devotional/individual/the-value-of-a-positive-attitude 8 Ashley Goldsmith and Leighanne Levensaler, “Build a Great Company Culture with Help from Technology,” 9 Tomas Chamorro-Premuzic, “Does Money Really Affect Motivation? A Review of the Research,” 10 Tony Hsieh, 11 Quoted in Shep Hyken, “Drucker Said ‘Culture Eats Strategy for Breakfast’ and Enterprise Rent-A-Car Proves It,” 12 Quoted in Katie Richards, “5 Tips for Building a Real and Successful Company Culture,” 13 14 Harry Nobles, “Attitude Can Make the Difference,” 15 Anthony J. Rucci, Stephen P. Kirn, and Richard T. Quinn, “The Employee-Customer-Profit Chain at Sears,” 16 Quoted in Jim Tierney, “Mercedez Benz CEO: Customer Experience Is the New Marketing.” 17 18 Cedric T. Coco, Fiona Jamison, and Heather Black, “Connecting People Investments and Business Outcomes at Lowe's: Using Value Linkage Analytics to Link Employee Engagement to Business Performance,” 19 Andrew Oswald, Eugenio Proto, and Daniel Sgroi, “A New Happiness Equation: Worker+Happiness = Improved Productivity,” 20 Jim Taylor, “Sports: The Power of Emotions,” 21 Jacob Morgan, “Why You Are Not Just in a War for Talent with Your Competition,” 22 Julie Kantor, “High Turnover Costs Way More Than You Think,” 23 CHG Healthcare Services, n.d. http://www.chghealthcare.com 15. 24 Gallup, “Q12 Meta-Analysis Report,”
